Trattoria Ugo dal 1969 — Restaurant in Genoa

Absolutely disgusting service. Me and wife walked in the city and decided to drop here for the lunch. We waited for a minute after entering, then found a waiter (woman 45-50 years old) and asked if we could seat and eat something. I don’t why but she was not very glad to see us. Having several free tables she pointed on the most uncomfortable. I defined “this one?” and got aggressive intonation answer “si”. No menu was given. After a minute two Italian guys asked for a table and they got good table, menu and explanation about menu. But I did not give up and went to the bar=) As we were in Genova just for three hours and had further a long trip I also asked a girl with a short hair in the bar to charge my phone (I had a phone and charger). On the wall near her there were two or three free sockets. She said she doesn’t know if she can allow that=) and called another woman with black mid-length hair. After 30-second consultation i received a verdict: no, you can’t charge your phone. Of course without explanation) Guys, it was the first time for my 34-year old life when I was not allowed to charge phone in a restaurant. As you understand there was no a single reason to stay. And as you suspect, noone stopped us=) May be the problem was that we are not Italian, but such behavior is rather strange for 21 century). I was in Italy 6 or 7 times and always found absolutely fantastic food, service and people. I didn’t have a chance to explore food in this place, but i perfectly explored service and people: there is something...

If i could i would give 3,5/5 and not 3/5😅 The service is very good, the staff is very kind and the the atmosphere is just as we expect an atmosphere to be when we eat in a Ligurian restaurant. I'm living in Genoa for a long time so i've been able to try many Ligurian restaurants here and also in the others cities in the cost. I don't like comparing so i would say the food is good but for exemple if you take the Milanese, the fries are just industrial ones which is a shame cause it could be even better and so then doesn't worth the price but my mum isn't a picky eater so she ate it ! i've taken the trofie, it was delicious and worthy and my dad has taken the fried fish mix, was good but according to me the portion was a bit light, i've seen so many restaurants doing this plate and the amount of food was more important ! Apart of it i've been very happy eating here and will come back with pleasure to eat...

Inizio col dire che non avete concezione di come si gestisca un'attività. Ho avuto a che fare con modi spocchiosi durante la prenotazione; servizio indecente(il cameriere porta a tavola i piatti impilati che noi abbiamo dovuto sistemare e viene a toglierli prima di aver finito il contenuto); la richiesta, mentre mangiavamo la pasta, di ordinare eventualmente il caffè perché avreste pulito la macchina di lì a poco; regole inconcepibili per chi desidera avere un locale che funzioni e abbia senso di esistere (la cucina chiude alle 14!?). Il mio dubbio esistenziale che mi attanaglia è questo: considerando che prima di mezzogiorno mangiano solo le galline e che in tutto il mondo si pranza a qualunque ora per accogliere calorosamente il turismo e trarne buoni frutti consegnando una piacevole esperienza, mi spiegate dopo un' ora e mezza di servizio ai tavoli come si fa a pressare il cliente e spingerlo ad alzarsi perché "il locale sta chiudendo" spazzandogli intorno con musi lunghi più del naso di Pinocchio??? Alla fine niente saluti e nervosismo. Ma perché sembra sempre ci stiate facendo un favore anche se vi stiamo facendo lavorare e guadagnare? La scusa è sempre: il personale deve tornare anche stasera, certo... perché non provate a pagarlo di più per incentivarlo a lavorare senza sbattere fuori i vostri preziosi ospiti?! Indecente tutto. Per giunta le acciughe striminzite e secche... immagino sia perché eravamo in ritardo sulla tabella di marcia. Già è tanto che ci abbiate fatti sedere. Vi auguro un buon cambiamento e inversione...