La Bottega di Anna e Leo — Restaurant in Lucca

Rude, Rude, Rude....We arrived yesterday to be sat at a table we weren't particularly wanting to be sat at, the young waiter came across with a menu, and I asked if we could also have a drink menu and he pointed at the menu then said "flip it" very abruptly. Another waiter came to take our order and the dish I ordered for my main meal was not available, as I continued to look at the menu he said I had been told that already????? I explained I had not been told and he said "yes you have" so I again said I had not and he said yes you have???? I asked if he was calling me a liar and he said "yes" at that stage we got up to leave and he started very aggressively shouting at us and continued to do so as we left the restaurant. I suggest customer service and anger management training. I cant comment on the food as we didn't get the chance to order.

In response to the owner's comments, I have to admit as people who have travelled all over the world and this our 3rd trip to Lucca I am apoplectic at the response. I will dignify it no further than to say the issue was with the problem over the food and the ignorant response and rudeness of the waiting staff.... not in the slightest with drink. Our priority was lunch.. yes we did order some house wine but the "spritz" I ordered was frizzante water... it was 30+ degrees!!! And at no time were we asked to leave as we were on our way out before the aggressive waiter was shouting abuse at us. All I can say in response to their blatant lies is to check out the...

Summary: The restaurant now threatens me for a bad review on tripadvisor! I am shocked what kind of people can run a restaurant! Awful! Shame on you! Tourists beware!

Unfriendly to tourists. They refused us when we called them to book a table. They said: italian only - full - and hung up the phone. I assume there should be written “only for locals”. Edit after arogant response: you didnt even know when we want a table. And no, you weren’t full. And your opinion about english language is really limited. It is a shame! As I said. For tourists really unfriendly. Why to support such a restaurant? No reason. They should have manners to all customers. But instead you see a board with a lot of restrictions what customers are not allowed to. Manners people!

Edit again: I am glad you admitted that your response was really terrible, so you changed it whole. But you are the one who tells lies. We called you to book a table. You dont care about tourists so you hung up, not even try to understand. Then we came to your place and tried our luck in person and you had tables - only inside you said. We wanted to try your restaurant because it was highly recommended and we love good food. There was only one who was kind to us - the smiling elegant gentleman. You can be mad, but only on yourself and your terrible behaviour to tourists. I speak the truth. Everything will come back to you, no worries. Even this “hunt”...

Unfortunately not as authentic and lovely as expected. The food is average at best and the service from some of the staff is alright, but the overall experience didn't impress us. To start with, we went there an hour before opening to get a table. A man, probably the owner said in Italian that we couldn't book a table. He seemed a bit annoyed that we had disturbed him. We arrived just after opening and wanted to get one of the available tables outside, this wasn't possible for some reason so we had to sit inside next to the kitchen door. We could only have house wine by the glass (an actual tiny class for water), not any other wine that was only available by the bottle. Food was ok, except for a steak that was absolutely bland, served with nothing but a lemon. There are signs all over the place saying things that they seemed tired of answering the customers about, like "NO WIFI!", "STAY AT YOUR TABLE UNTIL TOU GET THE BILL". You even have to pay if you want olive oil, and there is in the menu a line saying that you have to pay to bring your own drink. I mean of course you do, but do you really need a sign in the menu for it? Overall, look for a good restaurant somewhere else.

Edit/update: I'm actually not surprised that you seriously give grades to your customers according to how much they like your place. Reminds me of some episode of...