Vitto Pitagorico — Restaurant in Naples

When Love each other is only marketing On our last day in Naples, we had lunch at the vegan restaurant Vitto Pitagorico. Nothing to complain about the quality of the food or the service provided by the staff, but a comment on the behaviour on both the human and business side has to be made. At the end of our lunch a homeless man approached our table and asked if he could eat two olives left on our plate. When I asked if he was hungry, he told me that he had not eaten for days. I therefore told him to sit at our table because he would be our guest. He thanked me but wanted to sit alone at the adjacent table. Ii has to be said that the tables were outside under the vaults of a public passage. I therefore told the waiter to bring him what he wanted, I would pay for the order. The man just ordered a simple pizza. So far nothing abnormal When the pizza arrived, the owner extremely rudely chased the man away, even grabbing him by the arm. At my remonstrances and since I was paying the bill, a heated argument ensued. My daughter was shocked and burst into tears and even called the owner one word too many. For this I apologise because it is not the upbringing we have given our children. The emotion of seeing someone treated like that, set off the springs of a young person with little life experience. The same thing, however, happened to the owner who is neither young but runs a Restaurant . Attacking customers, shouting at them to take the homeless to their homes gives her neither honour nor respect. At most he will lose more customers. I strongly advise the owner to remove the inscription on the inside 'LOVE EACH OTHER' as this is an affront to humanity and unwary customers to read the negative reviews and you will get a clear picture of the personality of the gentleman in question. As an executive of a big Company I would advise you to review your behaviour. And while I could understand some of your arguments, it would have been easy to turn a blind eye at the time to react differently after the customer left the premises. You would have had a satisfied customer, sold an extra pizza, received a positive review, and instead? I notice that you have already responded to other customers on our behalf. I can assure you that this is our first writing. But there were other customers in the restaurant who witnessed the scene. Although I know that my writing will probably only serve to incite you to reply to me in your usual manner. I look forward to your reply so that I can send it to the local tourist board. However, I wish...

We visited this restaurant on our last evening in Italy, hoping for a memorable experience. Unfortunately, it fell far short of expectations.

Upon arrival, we were not greeted and had to wait at the entrance while several waiters passed us without acknowledgment. Despite having made a reservation, it took a considerable amount of time to be shown to our table.

Our waiter was friendly and assisted us with navigating the menu, which was only accessible via QR code. However, the menu itself was overwhelming and confusing, with an unnecessarily large number of subcategories.

We ordered wine for two, a "Casablanca" from the Neapolitan pizza category, and the "Mare Nero" pasta. Both dishes were vegan. While the food arrived very quickly, this was not a positive sign.

The so-called "Neapolitan pizza" was not a pizza at all but rather a focaccia with cold ingredients placed on top. The "Mare Nero" pasta, described as having seaweed and lemon flavors, was utterly bland and poorly prepared. To make matters worse, the dish had a gritty texture, as if sand was present.

We also encountered other service issues. Our water was served sparkling, despite our order for still, and we were not provided with the olives that every other table received.

When the waiter inquired about our meal, we expressed our dissatisfaction honestly. We explained that while the pizza was acceptable (though it wasn’t actually pizza), the pasta was simply bad. The waiter brushed off our concerns, saying, "Don't worry." We assumed this meant we wouldn’t be charged for the €18 pasta. However, when the bill arrived, the pasta remained on it.

When I questioned this at the counter, I was met with indifference and was told we had to pay. This lack of customer care and poor handling of complaints was deeply disappointing. At the very least, offering a gesture like complimentary wine would have been appropriate.

Adding insult to injury, there was a 10% service charge—despite the lackluster service—and an extra €1 per person for cutlery. We hadn’t encountered such charges at any other restaurant in Italy, including vegan ones in Rome. For €18, I expected a flavorful and high-quality dish, not a bland, poorly executed one.

It’s truly unfortunate to leave such a negative review for a vegetarian/vegan restaurant. If they had at least addressed our complaint professionally, our impression might have improved.

As it stands, this experience was a complete waste of money. We left disappointed and cannot...

The biggest disappointment in Naples. I always go to the vegan places when I am visiting a new place, as I want to support them, but to me veganism isn't only about the menu but it's about the values one holds and how people are treated and that was definitely not a good experience. The place is overpriced, the pasta portions small in general, the flavour good although not worth this kind of price in my opinion. But that's the price so made peace with it and thought to give it a try. I ordered a fresh orange juice and everywhere I go I always mention i don't want ice. Now to my surprise in Naples in most places people sometimes would laugh and say don't worry we don't add ice either way which I found as a very good thing for me. Now in this place the waitress said OK and brought me a glass, relatively small for orange juice. The colour was bright yellow and when I tried it was carbonated. When I told the waitress she said the following: "Yes, because you asked without ice I put soda in the drink." And when I said then that's not fresh orange juice which cost 4.5 euros she replied with the following." If you wanted me to fill the whole glass with orange juice, then I would charge you 9 euros because it would be 8 oranges which is 2 kilos." I have worked in coffee places and I know that's not true of course, especially for that glass but she was incredibly rude on top of that. 4.5 for a glass of orange juice is expensive enough, for not having orange juice and having soda or ice instead. We told her she should have mentioned and asked us if we are OK with soda in the drink to which point she said, OK OK i will bring you only orange juice but it will be 9 euros to which of course we declined. Also both times we went the owner in the till, straight up ignored us when we approached to pay and for a few mins he would straight up ingore our presence, one time playing with his phone the other fixing some paper and not even glancing up to say he will be with us in a few mins. Then without any politeness he took the receipt for us to buy. Shops forget that people give their money for quality both of service and food.

Edit: attached is the first reply from the owner of the restaurant, which was changed straight away. There are no words really for this kind of reply, other than it clearly proves my point. Everyone has their experiences and sometimes they are bad, but to be...