As visitors from England, we were excited to try the highly recommended food in San Pantaleo, and we must say, the cuisine did not disappoint. The food at this establishment is truly some of the best in the area! However, our dining experience was severely marred by the questionable service we received.
We ordered a bottle of wine and four glasses for our table. The waiter came, poured our glasses, and then inexplicably took the bottle away. We assumed he would return to top us up throughout our meal, but when we asked for refills, he informed us that he had given our wine to another table.
The situation worsened when the bill arrived. We were shocked to see that we had been double-charged and billed per glass rather than for the bottle, which we had clearly ordered. When we raised our concerns with the waiter, they became very defensive. Instead of addressing our complaint, they made us feel stupid and insinuated that it was our mistake, despite our clear request for one bottle and four glasses for the table.
This defensive attitude made us feel unwelcome and uncomfortable, and we wanted to leave immediately. Our experience left a sour taste in our mouths, overshadowing the fantastic food. We felt disrespected and cheated. While the food is undeniably excellent, the poor service and dishonest billing practices are unacceptable. We would advise potential diners, especially fellow visitors from abroad, to be cautious if considering a meal here. The risk of being overcharged and poorly treated is not worth it.
(REVIEW ALSO LEFT ON...
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