Il Dek Italian Bistrot — Restaurant in Prato

We visited with a large group of about 20, which, admittedly, can be a challenge for any restaurant, but from the moment we sat down, it was clear the challenge might be mutual. The owner himself took our orders, armed with nothing but a pen, a scrap of paper, and a wing and a prayer. While charming in theory, the execution was... less so.

Our family of four ordered a chicken dish, a chicken Caesar salad, a Caprese salad, and—out of sheer culinary curiosity—a starter listed as “rabbit cooked like tuna.” (A dish so cryptic it sparked a full-table debate and some light Googling.) When the food began to arrive, everyone was cautiously optimistic, except me, the lone soul left dishless and forgotten.

The owner, doing a casual lap of the table, asked if everyone had their meal (which felt like something he should already know). I let him know that not only was the mystery rabbit a no-show, but my chicken dish hadn’t arrived either. His response? “Ah yes, the rabbit cooked like tuna is no longer available.” As for the chicken? “Oh... um... yes, that’ll take another 25–30 minutes.”

Considering the rest of the table was already halfway through their meals, I suggested we cancel it altogether and I’d share my 10-year-old’s chicken Caesar—until he declared, with the brutal honesty only a child can muster, “This chicken is dry and cold.” He wasn’t wrong. It was also bland enough to make me question if the chef was in witness protection.

My wife’s Caprese salad was “fine,” in the same way a lukewarm hotel coffee is fine, technically acceptable but far from memorable.

Eventually, the owner returned, now offering to fast-track the chicken dish. I agreed, out of hunger and a faint glimmer of hope. When it finally arrived, it was... passable. Edible. Certainly not worth the suspense. At the end of the meal, I thanked the owner for trying to smooth things over, to which he responded (with complete sincerity), “Yes, I just took the chicken someone else ordered and gave it to you.”

A fitting end to a meal best described as chaos with a side of confusion. Prices were ambitious given the quality, and while we appreciate a good story, I’d prefer mine not come at the...

This restaurant has an excellent location. That's really the only good thing I can say about it.

I was with a group of about 30 that had a reservation for their fixed-price menu. I got the meat option. The staff were friendly and helpful, so I disagree with other reviewers that claim otherwise. But the service is unbelievably slow. We got there at 7:30 pm. The last course of the meal was served around 11, 11:30 pm. The dinner took about four and a half hours. To add insult to injury, the food was mediocre if not flat-out bad. The only exceptions were some exquisite potatoes and a divine dessert (ice cream was so good). The pork was dry, tough, and bland. The cheese was just OK. A risotto-like dish was meh. The wine was just OK.

You're in Italy. They have some of the best food in the world here. I suggest you go almost anywhere else to find it. Based on my experience, it's...

Stasera con mia moglie e due bimbi piccoli avevamo prenotato e arrivati sul posto, abbiamo chiesto se fosse possibile stare dentro. La cameriera ha cercato di accontentarci anche se i tavoli pronti erano solo fuori. Aspettiamo all'entrata il tavolo ma ad un certo punto salta fuori presumo il proprietario, che con tono alto ed agitato dice alla cameriera testuali parole "hanno rotto i co.......i ! Se vogliono stanno fuori altrimenti vanno a casa". Naturalmente il resto della serata serviti da un maleducato non sarebbe stata lieta e quindi abbiamo preferito andarcene. Sarebbe bastato dire "Abbiamo problemi logistici e ci spiace ma i posti interni sono terminati". Noi probabilmente ci saremmo adattati (la serata a dire il vero era piacevole di temperatura ma la richiesta era perche' avevamo i bimbi piccoli con noi). Aggravanti in questa sparata di bifolcaggine sono diversi e mi preme sottolinearli:

1. erano le 19.30 ed eravamo tra i primi. I camerieri erano tranquilli e la serata era appena partita. Non siamo arrivati alle 21.00 con richieste particolari.
2. il tipo non si e' rivolto a noi, neppure ci ha guardati, ha urlato alla cameriera a voce alta per farci sentire come la pensava....quindi ha trattato male pure un suo dipendente che stava cercando di accomodare clienti nel suo locale.
3. Se fossimo stati due amici uomini che potevano arrangiarsi e andare dal paninaro, manco avrei fatto la recensione. Ma ero con mia moglie, bimbo di 18mesi e bimbo di 4anni, e per trattarci male al punto da farci andare via con il rischio che, all'ultimo, non trovassimo altrove, doveva avere un bel motivo, oppure non avere la minima idea del lavoro che svolge (che non e' solo stare a contare i denari a...