Cioccolatitaliani — Restaurant in Serravalle Scrivia

I've been this place today,after we paid with also coins that the cashier asked ,she should have retirn to us 10 euros change, unfortunately the casher forgot and she said she remembered she gave us the money,when we protested instead of check properly,they just closed that cash register and told us that we should wait the store manager, because the store manager will come within few minutes and will count the money,if the computer of cash register shows the difference with the money inside the cash register then they will return the money?????? They said it's their policy,of course they didn't find the difference.This is scam by all means, because any customer when faces the same situation will be the scapegoat of error of their...

Horrible service, the staff took 5 minutes to scoop my gelato so it was melted all over my cup when she gave it to me. Got my gelato flavours wrong, and forgot to give me my wafer cookie. I didn't even have enough time to take a proper picture of my gelato as it was dripping all over the floor. Coffee was horrible too, 3 ice cubes, barely any coffee and all foam. Staff definitely needed more training just look at how the nutella was randomly scooped onto my ice cream, pictures are misleading. Second time trying this place and I am very disappointed by both...

So… I know many of you(like me and my wife) read the reviews before you go somewhere. We did it too for CioccolatItaliani and we thought - THIS IS OUR SWEET PLACE! We went there, ordered from the monitors that advertised their specialty's BUT… nothing was like on the monitor, NOTHING! Not even the ice cream waffles. And I will not even mention how messy was the place inside, and how terribly slow was the staff… sorry but I am...