DON'T BOTHER STAYING HERE... The hotel let me down on two occasions. The first being during our late evening check-in when we were given the keys to a room that already had guests inside. It made us feel uncomfortable and extremely unsafe had the guests assume we were intruders posing a threat to their family and exposure into their private lives. We were exhausted after a long trip from Paris and carrying our luggage up the steep ramp and up the lengthy stairs. We tried several other doors using the same door code with no luck. I attempted several times to contact the hotel via the app with no response. I made numerous efforts to contact Booking.Com with their process redirected me back to the hotel agent messaging service that was not responding. We were exhausted, stressed, and with rain predicted we decided to seek alternative options. My wife went by herself on a dark road to find someone that has mobile coverage to ring the hotel agent while I investigated nearby accommodation with all local venues booked out. Eventually after about 35-40min the hotel contacted me and explained he made an error in rooms with a new code given. He apologized yet took no remorse for what we went through and became defensive when I mentioned compensating me for this major mishap. The second incident occurred the next day late afternoon after a long day in the cold rain coming home to unwind and prepare for dinner. There was no hot water. I messaged the hotel and he mentioned for me to wait 30minutes as he restarted the boiler and again apologized. We both missed out on showers that evening and went to bed looking forward to our checkout the next day. The issue I have with booking.com is they did not add any value in my situation when it matters. They were not there to support or guide me at all. This raises major concerns why I am using booking.com, apart from the booking convenience..