Ristorante n26 Tremezzo — Restaurant in Tremezzina

A Deep Disappointment – Poor Service, Low-Quality Food, and a Waste of Money

I chose this restaurant after reading numerous glowing reviews, but my experience was, unfortunately, completely different. I share these details so the management can address them and potential guests can make an informed decision.

First, the Prosecco was served from a bottle that had clearly been opened long before. It was flat, tasteless, and simply unpleasant to drink. The only thing that tasted good was a small bread roll with butter, which we never ordered. It was presented as if it were a complimentary welcome, but later appeared on the bill for an extra charge.

Second, a set menu — which we never ordered — was served to our table and later included in the check. Such practices are unacceptable in any professional establishment.

Third, the food quality was very poor. Even the duck breast, usually a highlight, was overcooked and lacked flavor. The steak was equally disappointing. With access to quality ingredients, it’s disheartening to see them prepared without skill or care.

At the end of the evening, my plate with nearly the entire duck breast untouched and my glass of Prosecco barely touched were taken away without a single question from the server about whether something was wrong. The manager brought the bill without asking how our experience was.

The disappointment was so great that we decided to have dessert elsewhere. While at the neighboring place, we noticed another couple from our restaurant — they ordered pasta there, which makes me think they, too, were dissatisfied with their meal.

In the end, this was a waste of money. Given the number of positive reviews, perhaps we came at an unlucky time, but the consistent issues suggest deeper problems in both service and kitchen standards.

I sincerely hope the owners address these points: •Serve drinks only from freshly opened bottles •Ensure orders and bills match exactly what was requested •Train staff to check on guest satisfaction during the meal •Improve food preparation, seasoning, and presentation

For now, I cannot recommend...

Avoid this restaurant at all costs, unless you want to face blatant discrimination. Our experience here sadly tarnished an otherwise fantastic holiday. Despite booking a table online and arriving within the allotted time scale we were essentially ignored by the wait staff for around 5 minutes. After managing to get the attention of 1 staff member we were told there was no availability. We explained we had a booking and were then passed onto, who we assume was, the restaurant manager who then told us it was 'impossible' for us to have a booking, despite us having proof of confirmation. Although we were eventually given a table, it was evident that the staff had no regard for us. Despite the restaurant not being full and although there were 3 staff members hovering in our area, we waited a further 15 minutes without being offered so much as a bottle of water. We therefore made the decision to leave and then encountered further rudeness from staff; with no apology or concern about our experience. The demeanor and conduct of the manager and wait staff from the off set was incredibly discriminatory and discourteous. Given that we were 3 guests of colour and the clientele of this establishment was exclusively white, we can only assume that no.26 does not want non-white people to dine there. In this case we would have preferred the staff were brazen enough to be explicit with their racist preferences rather than treating us with disdain and essentially forcing us to choose somewhere else to dine. Please do...

I can’t speak highly enough of the service at Ristorante N26. Franco, Nucci, and the entire team were not only attentive but genuinely kind and caring. Their warmth and humor made the experience truly memorable. It’s an easy 5-star recommendation for anyone looking for exceptional service.

The food quality was outstanding. Every dish I tried was delightful, and the drinks were equally impressive. My friend and I loved it so much that we visited twice during our stay. The tomahawk steak was a standout, both in presentation and taste. What’s more, the freshness of the ingredients was impeccable.

The atmosphere was perfect – relaxing, peaceful, and complemented by a lovely view. The decor exuded a modern vibe and added to the overall charm of the place.

In terms of value for money, I felt the prices were justified. Generous portion sizes, delicious drinks, and even complimentary treats like biscuits made the dining experience even more enjoyable. Ristorante N26 is, without a doubt, the best restaurant I’ve ever had the pleasure of visiting, thanks to its exceptional staff and...