Zui Ramen — Restaurant in Venice

Avoid – cold food, no refund, and zero care given

Visited with my wife and child and had one of the most disappointing meals we've had in Italy. The food was served lukewarm at best — the ramen soup was barely warm, the dumplings were cold, and the chicken fillet was actually cold to the touch. I told the owner the food was cold, as I’m certain it’s meant to be hot, and he looked completely unbothered.

He took the dumplings away, but when he brought them back, they were still cold. At that point, it was clear nothing is freshly cooked here. There’s no chef — just reheated food and no care or quality behind it.

We didn’t eat the food and asked for a refund, which was refused. No apology, no concern — just a shrug.

If you’re visiting Italy, stick to the local pasta and pizza spots run by Italians who actually care about what they serve. This place is a total waste of...

I recently dined at Zui Ramen, a newly opened spot in Venice. The food was decent: affordable prices and generous portions of ramen that hit the spot if you’re craving something warm and quick. The broth was flavorful, and the noodles had a good texture, though the side ingredients could have been fresher. For the price, it’s a solid choice for a fast, budget-friendly meal. Unfortunately, the atmosphere completely ruined the experience. The place has a pleasant vibe that could be charming in a rustic way. However, the mood was shattered by loud, annoying trap rap music blaring from the speakers. The music was so intrusive and out of place that it made conversation impossible and turned a potentially enjoyable dinner into a frustrating experience. I’d only go back if they changed that awful playlist.

Ho cenato di recente da Zui Ramen, un posto a Venezia aperto di recente. Il cibo era discreto: prezzi economici e porzioni abbondanti di ramen che soddisfano se hai voglia di qualcosa di caldo e veloce. Il brodo era saporito e gli spaghetti avevano una buona consistenza, anche se gli ingredienti di contorno potevano essere più freschi. Per il prezzo, è una scelta valida per un pasto veloce e conveniente. Purtroppo, l’atmosfera ha completamente rovinato l’esperienza. Il locale ha un’aria piacevole, che potrebbe essere affascinante in un modo rustico. L'atmosfera è stata distrutta da una musica trap rap assordante e fastidiosa, molto forte dagli altoparlanti. La musica era così invadente e fuori luogo che rendeva impossibile conversare e ha trasformato una cena potenzialmente piacevole in un’esperienza frustrante. Tornerei solo se cambiassero quella...

I’m Japanese, so I didn’t expect much from ramen in Venice — but I was genuinely impressed. The flavor was much better than I imagined, and it really exceeded my expectations. The prices were very reasonable, and the staff were incredibly kind and welcoming. I left feeling very happy and satisfied!

Some comments say that this ramen is completely different from what you find in Japan, but expecting truly authentic Japanese ramen in Venice is unrealistic. I respect the effort and dedication of this restaurant to recreate the flavor as much...