Extremely disappointed with the service here.
I was highly looking forward to eating here as many of my own friends had recommended this place, but upon arrival, it took a good minute before anyone even noticed me, and the reception wasnât the warm reception that I am used to at almost every other places Iâve been to in Japan.
I chose the 18,000 yen Shabu-shabu course, and food was promptly served. Food-wise, everything was going well, until I started to eat the vegetables. Then, I bit into something hard, and it could not be chewed. For the first time in my 15 years visiting Japan, I had encountered foreign matter in my food, and in this case, it was a piece of plastic, which mostly likely came from a food packaging. I instantly took a video and some photos and highlighted it to a staff, who looked to be a part-timer. She apologised many times and took the piece of plastic away, and then came who I assume to be the manager, who apologised like twice and then quickly left the room. No asking if I was okay, no offer to change the meal or even replace the vegetables, etc. No proactiveness to handle and rectify the situation. Iâve had better proactive and friendlier service at B-grade gourmet mom-and-pop shops and convenience stores. Is it because I am a foreigner, despite communicating in Japanese the entire time?
Afterwards, not a single mention of the plastic was made until payment time at the cashier, for which the lady whom I presume to be the manager simply one more time, but to me, the damage was already done.
This is the first time Iâve ever been disappointed in Japan, and I would advise against others to visit this place if you want to eat Hida Beef. Strongly not recommended. Highly...
   Read moreHida beef was sparkling with marble of fats and sliced thinly, cooked in sukiyaki sauce,and dip in raw egg, burst of umami and sweetness filled the mouth, delicious without a word.
The set comes with salad, various vegetables and noodles, miso, rice (refillable), tofu (fresh and soy umami), and dessert. Great price but amazing food!
Service was quick, attentive, friendly, very comfortable atmosphere. Will definitely be back!
Worth...
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