Lava Rock — Restaurant in Hakuba

Lava Rock is set in a nice and large space in the Marriott Courtyard Hotel Hakuba. The food and drink was reasonable for western food in Japan but the service was some of the worst we have ever experienced especially for a restaurant with a fine dining price tag. At 8:30pm as we finished off our mains and while waiting for our dessert our server wanted to be paid at the table which we did and thought it was a bit odd. Our apple pie came which was mostly just puff pastry with a dash of apple and 10 minutes later the restaurant manager can and said “please go home” we would not have stayed too much longer anyway but we just up and left. The restaurants advertising clearly says that they are open until 10pm. We would suggest trying another restaurant in Hakuba. The Marriott really needs to provide training in North American...

I ordered very simple dish, grilled chicken. It was well presented but the meat was still red so I asked them to cook longer. The chicken smells really nice, but it was very salty. It comes with rice/bread which is nice. The saute spinach was actually the best dish for my dinner. I wouldn't recommend this place if you have a choice. Staffs are nice, speak little English, but very friendly. Atmosphere is great, not too busy on...

The prices are high for the drinks, but the main course food is quite good. If you're staying at the hotel though, then the salads and sides are no better than the breakfast.

We came with a young child and there were many other children there. Great atmosphere but if you're looking for a romantic spot, there may be too many...