Niku Masa — Restaurant in Hakuba

Their website states (in English) that they accept takeaway orders but when we stopped by to try to place orders for the following night, they refused to open the entrance for us. The icing on the cake was when my wife went round the side to seek help, the person shouted at her "JAPANESE ONLY! NO ENGLISH!" and slammed the door shut. Why even bother listing on Google maps and having an English website with such an attitude.

Post edit: I think the owner's response speaks for itself. Just to clarify: (1) we were there during dinner time - there were actually customers dining inside which is why we thought we got the wrong entrance and went round the side; (2) we don't speak Japanese so I am not sure how calling over the phone actually addresses the issue plus we actually wanted to pay in advance to confirm the order (as many would know the dining situation during ski season is a nightmare); and (3) we were literally staying across the restaurant, barely 10...

We unanimously agreed that this was our favorite meal in Hakuba. The cozy setting was only outshone by the exquisitely prepared meals. The service was attentive but not intrusive and every morsel of food was done perfectly. The NZ beef tenderloin was perfectly rare from edge to edge, as we're the sirloin wagyu steaks. The vegetables were tender crisp and perfectly seasoned. We shared the burrata appetizer with tomatoes and were tempted to scrape the plate. Both the Gelato and the gateaux chocolat were perfect foils for the meal. Don't miss out! Make your reservations early so you can enjoy this...

Delicious steaks, fresh salad, great homemade sausage! We odered two beef, I odered rare cook and my friend was medium cook. Im sure rare cook was the best! They sell the high quality of beef! Remember to make a reservation before you go. Price was acceptable, service was calm and good (because the restaurant is run by husband and wife only). Keep going! We...