Sobasyubou ZEN — Restaurant in Hakuba

This was our favorite dining experience in Hakuba and we really wish we had time to eat there twice. The food was so incredibly good and so well labeled for people with dietary restrictions. It was easy for vegans, vegetarians, pescatarians, etc. and they had several English-speaking staff to assist. The ambiance in the very old building was incredible and traditional with beautifully exposed wooden beams and tatami floors. The service was prompt and professional and the food came out very quickly. The best part was the flavors, however. All the food here was absolutely delicious and every person at the table loved their dinner despite the wide variety of dishes we ordered. Highly recommend trying some variation of their soba, but honestly you...

We came an hour and a half before closing. There was a queue waiting to get seated, and we came before a few more people. We waited a bit checking out the menu. Then we noticed there was a list to write your name, but no one that came after us wrote theirs.

I asked to get a pen to write my name and they told me they just stopped accepting more people. I turned around and asked people before and after me and they just acted like dumb and say they all had their names written, which was not true.

We speak fluent Japanese, and there was no excuse to not serve us. Will not come back to this place, and I give them 1 star for that I consider racist attitude.

Do yourself a favour and go to a place where they treat you...

Our experience at ZEN was pleasant and seamless from start to finish. Our family of six was comfortably seated in a cosy, warm area, with a clear designated space to hang our coats.

The extensive menu catered well to all preferences, including vegetarians and vegans, making it a fuss-free and reliable choice for a family dinner. The service was smooth, and our food arrived in a timely manner without any delays.

The highlight of our meal was the grilled calamari and cold soba, both of which were absolutely memorable. The flavors were well-balanced, and the quality of ingredients was evident.

Overall, ZEN delivered a warm, enjoyable dining experience, and we’ll definitely...