Okonomiyaki Teppan-yaki Momiji-Tei — Restaurant in Hiroshima

The taste was amazing — truly the best okonomiyaki I’ve had in Hiroshima. But sadly, the experience was deeply disappointing because of the staff’s behavior. They were all smiles and perfectly polite when talking to customers — bowing, taking pictures, and being friendly. But behind the counter, they were saying things in Japanese that were hard to ignore. Because the kitchen is open and just a few steps away from the seats, I had no choice but to hear everything because I was scared to leave without finishing them— and I understood everything.

They used harsh, offensive words like “kuso” and “atama okashii” while complaining about foreign customers — clearly assuming no one would understand. It was shocking and upsetting. I had come to enjoy a meal, not to hear hateful words whispered behind smiles.

I completely understand the frustration when customers don’t follow the rules they set which was clearly told via speakers. But that doesn’t justify speaking with such disrespect — especially in a space where customers can hear everything. Not all foreigners are unaware of Japanese. Some of us understand — and it hurts.

This experience felt like a case of gyaku kasu-hara (逆カスハラ) — harassment from staff toward customers. I didn’t want to hear those words, but now I can’t forget them. My ears, and honestly my heart, still...

Maybe food is very good but service and worker is VERY RUDE and not acceptable for tourists. 1) you should be kind. 2) you should go to the school and learn at least little bit of English. (If you want really work with tourist 3) you must specify that 5 people can not eat together also if separated. 4) you should understand how business with tourist need to be. 5) you always can change job.*my answer to owner for everyone. Thank you for your reply. I saw you write tons of time that you don’t speak English and bla bla bla. Ok we understood and everyone knows that. The point doesn’t really matter Japanese or English. You came on the stairs and you started screaming (I have witnesses) and complaining about 2-3-5 people. Man, is your business, your rules of course. But in your job you need to work under stress and you must be polite and kindly with clients. If you don’t mind say the truth. I leave your restaurant and not push you asking break rules. I hope you can understand this. So change mind and be more polite with customers. Ok? Thank you. Remember customers are always reason. Always. Say that, just I want to tell you that I’m not tourist. So of course I will back for eat your restaurant so we can clarify this issue. Enjoy the life!...

If you're looking for the best okonomiyaki in town, this is it. Hiroshima resident eight years running, eaten my weight in the stuff at this point. Momiji-Tei is as close to gourmet as Hiroshima's soul food can get. They craft each order with care and perfection, and take their sweet time doing it — even if the line stretches to the street three floors down. And trust me, even when it does, Momiji-Tei is well worth the wait. Nothing is ever rushed in here. It's just two dudes who run this spot as a hole in the wall okonomiyaki joint, and I don't think they were really expecting to draw a lot of foreign tourists when they started out. But the quality of their food and proximity to the Peace Park have put them on the visitor's map. So keep in mind that this is an authentic spot, not a tourist attraction. Their space is limited, they don't accept parties larger than four, and the wait is often quite long during lunch and dinner rushes. They have English menus, and can speak enough English to take your order, but that's about it for language support. They always have the current Declaration of Peace from the Hiroshima Peace Memorial Ceremony on their wall too, so big points for that. This is genuine Hiroshima right here. Cooked with...