Taito Station Hiroshima Kamiyachō — Local services in Hiroshima

I recently had a disappointing experience at this game center while playing the claw machine in 1 floor. I had invested 4000 yen and can’t win my prize. When seeking assistance from a male staff member who appeared a bit older, wearing glasses, my request was met with frustration. Despite being able to communicate in both Japanese and English, he simply rolled his eyes, spread his hands, and walked away without offering any assistance. Also I saw another female customer got readjusted multiple times.This left me feeling offended and has negatively impacted my good impression about Japanese service. I PAID so I think I should be treated as a normal customer. And they cut all prize’s tag means even though you get the price it is...

雨の降る夕方、子供たちとそこへ行きました。様々なゲームに数千円を費やし、賞品もいくつか勝ちました。2階を探検したかったのにエレベーターがあることを知らなかったので、邪魔にならないようにベビーカーを1階の壁際に停めました。それに、他にほとんどお客さんがいなかったので、ベビーカーは邪魔にはなりませんでした。戻ると、眼鏡をかけポニーテールの男性従業員が激怒し、すぐに私たちに出て行くように言われました。トラブルを避けるため、私たちは口論せずにその場を去りました。外は土砂降りだったので、小さな子供たちが濡れないように、まずベビーカーカバーをドアにかけました。1分も経たないうちに、激怒した男性従業員が再び出てきて、私たちがまだドアの前に立っていたため、雨の中へ追い出しました。私たちは、彼に再び追い払われなくても、とにかく早くその場を去りたかったので、この態度に愕然としました。私たちは外に何も邪魔していなかったのに。何ですって？これが、みんなが口にする素晴らしい日本の接客サービスなのでしょうか？ 高額な料金を払って小さな子供連れの客に、あんなにひどい対応をしなければならないなんて、一体あなたの人生は間違っていたのでしょうか？ 権力を振りかざすために、小さな子供が濡れたり病気になったりするのを放置するほど冷酷なあなたは、一体あなたの人生は間違っていたのでしょうか？ あなたの行動によって、あなたがより幸せな人になったことを願っています。いつか、あなたが失った共感力を取り戻す日が来るかもしれません。

We went there with our children on a rainy evening. We spent a few thousand yen on various games and won a few prizes. We also wanted to go to the second floor, but didn't know there was an elevator. So we put the stroller against the wall on the first floor, where it wouldn't be in the way. There were almost no other customers there, so the stroller wasn't in the way. When we returned, the employee with glasses and a ponytail was furious and told us to leave immediately. To avoid trouble, we left without arguing. It was pouring with rain outside, so we first wanted to put the stroller cover over the stroller to keep our children dry. Not a minute later, the angry employee came back to us while we stand outside and told us to leave immediately with the kids in to the rain. We were appalled by this behavior because we just wanted to get out of there quickly. We were not blocking the way. Excuse me, is this the great customer service everyone talks about in Japan? Why on earth would you treat customers with small children, who paid a lot of money in your facility, so poorly? Why do you exercise your power to send small children out in the rain to get wet and sick? I hope your actions have made you a happier person. Perhaps one day you'll rediscover the empathy...

Is it a good arcade? Well..if you ‘re like me, coming from outside of Japan (where arcades don’t really exist anymore) and you stumble in an arcade in your first hour in the city - that’s a win! It’s been years since the last time! Nostalgia is real, games are cool and you’re bound to drop a 100¥ or 200¥, or more to kill some quality time. Give it a go,...