All-Day Dining Atrium — Restaurant in Rusutsu

There were 2 piles of half melted plastic wrap or some sort of plastic packaging in the pasta エゾ鹿肉と牛肉のボロネーゼ スパゲッティ.

After we told the staff about this issue, they tried to take the pasta away and prevent like nothing happened. I assume that’s probably what the manager told them to do.

Firstly, we told a waitress about the plastic in the pasta, and the waitress apologize and said need to report back. After waiting for a while, another waiter came and asked us “you want to change?” That’s when we started to notice they want to just get over of this like nothing happened. This is not okay, so we asked him for the manager. It took a very long time for the manager to come to our table seeing him was not really doing anything. We waited at least 10-15 min at the table. Finally, the manager Endo-san came.

The manager was standing straight up all the way like he was my boss or like he was a king. After the manager inspected the pasta, he did not apologize right away, and was still trying to make the whole thing reasonable. Finally, I realized that this Westin hotel is not like any other Westin hotel I’ve visited. This is a poorly managed Westin. Therefore, I had to started speaking instead of just pointing and waiting. As I started to communicate with fluent English, that’s when the manager’s attitude started to change. He apologize a little. It’s hard to notice his apology because Japanese usually bow when they apologize for something, but he didn’t. He just stood straight up like a boss.

Business is too busy that mistakes happen, I can sort of understand that.

Attitude was bad because the manager probably was not in a mood today, I can still understand that. He’s a human after all.

What I cannot accept is that they tried to cover the mistake by just taking the plate away and prevent like nothing happened. This is not okay.

It’s plastic in the pasta.

In conclusion, I highly recommend DON’T go to this restaurant unless food safety is something you don’t care. It’s not safe...

Maybe it’s a bit harsh to say but I expected a bit more quality for a Westin brand in-hotel dining experience. Especially if they’re priced as such. Went for their high tea but the coffee was sub par (better to stick with their tea bags) and while the dessert was pretty good, the variety wasn’t all there. 5 points to Gryffindor for presentation though, very aesthetic. Would I do it again? Nah. But do I regret trying it out? No, not really. And maybe their proper dining experience is vastly different- but as far as high tea goes, the re-visit value just...

The employees are friendly. We had the breakfast and the dinner here. The choice of the food are not that much, but most of them are tasty. They have snow crabs and some sashimi during dinner time.

Recommend the dessert, especially the puff, fruits pudding, strawberry shortcake and the chocolate tart!

If you’re a Marriott bonvoy member, you’ll get extra discount for each meals except...