Chibo Yurakucho Bic Camera — Restaurant in Tokyo

千房ホールディングス株式会社　御中 貴社のウェブサイトにて、代表取締役の方が「千房の接客は、一人ひとりのお客様に関心を持つこと。創業から変わらない、『たった一人』の重要性」という企業精神を掲げているのを拝見しました。 しかし、昨晩（8月23日）、千房有楽町ビックカメラ支店で私が体験したことは、貴社の掲げるこの精神と完全にかけ離れたものでした。 席の案内の際、受付の店員は命令口調のぶっきらぼうな英語で「Waiting, no...」とまるで怒鳴るかのように言い放ちました。入店後、日本語でもう一つコップを頼んだところ、女性店員はあからさまに嫌そうな顔をして、客に対して白目を剥くという信じられない態度を取りました。私は長年日本に住んでいますが、これほどひどく、客を侮辱するような接客は初めてです。これが貴社の誇るべき企業精神なのでしょうか。 なお、料理にマヨネーズをかけてくださった男性店員様には、心温まるサービスに感謝申し上げます。 英文 To Chibo Holdings, Inc. I was deeply moved by the corporate philosophy displayed on your official website, where the CEO states: "At Chibo, we care about each and every customer. Since our founding, the importance of 'just one person' has never changed." However, my experience at your Chibo Yurakucho Bic Camera branch last night (August 23rd) was a complete and utter contradiction to this very principle. While waiting for a table, the staff member at the front desk spoke in a blunt, commanding tone, barking out simple English like "Waiting, no..." without any hint of courtesy. After being seated, when we simply asked for an extra cup in Japanese, a female staff member rolled her eyes at us with an unbelievably disdainful and impatient look on her face. Having lived in Japan for many years, I have never encountered such terrible and disrespectful service. Is this truly the corporate philosophy you are so proud of? On a final note, I would like to express my gratitude to the male staff member who thoughtfully added the mayonnaise to our dishes. His service was much appreciated.

千房控股公司您好， 我在貴公司官網上看到，代表董事長寫道：「千房的待客之道，在於用心對待每一位顧客，從創業至今，『唯一』的重要性從未改變。」 然而，昨晚（8月23日）我在千房有樂町Bic Camera分店的體驗，卻與貴公司這段引以為傲的企業精神完全背道而馳。 候位時，接待人員以極其粗魯的態度，用命令式的簡單英文吼道「Waiting,...

Located inside Bic Camera, glad to see this restaurant after a long morning of exploring…

Ordering wasn’t difficult, seating is very comfortable, lovely atmosphere, got seated right away.

Food was very tasty, fun watching the staff dress the okinomiyaki with mayo! Then we were able to finish dressing with seaweed. Definitely a fun way to eat with children.

Only disappointment is the staff, our server wasn’t friendly at all. But other than that it is a lovely restaurant with...

Glad that this outlet survived covid, but sad that it seemed as tho the standard dropped. Beef cubes were still good, but the okonomiyaki felt subpar to its usual standard. They no longer cook the okonomiyaki infront of you, 90% is done at the back and 10% finished on your table. Felt like it was way too doughy and lacked a bit of flavor. Nonetheless still had...