Curacion Cafe — Restaurant in Tokyo

I've been in Japan for 17 days now and have written nothing bad but all fantastic comments for all the places I've visited, until now. Unfortunately, I had a disappointing experience here. While the food was okay, the behavior one of the lady at the cashier was unacceptable.

The incident started when I was purchasing an ice cream. With my trolley with me, I didn't want to obstruct other people queuing in the line, so I quickly pushed it to a nearby table to clear the space (which is just 5-6 walks from the casher). However, one of the lady at the cashier raised her voice and called me multiple times, as if I wouldn’t be coming back to collect the ice cream. Her tone was rude and completely unnecessary, leaving me feeling uncomfortable.

As front-liners, these cashiers are the face of your establishment and play a crucial role in representing not only your business but also the reputation of Japan's exceptional hospitality. Their behavior was far from the standard of respect and politeness that Japan is renowned for.

Furthermore, being located in an international airport, you are likely one of the first or last impressions of Japan for many travelers. This makes it even more important for your staff to uphold the highest standards of professionalism and courtesy.

This is the first bad review I've had to write, and I sincerely hope that the management takes this feedback seriously and improves their service.

Customer interaction is just as important as the food, and incidents like this leave a lasting negative impression. Please work on better training your staff to ensure a pleasant experience for...

On a recent morning, my friends and I stopped by Curación Café in Haneda Airport’s Terminal 3 for a quick bite before our flight. Expectations for airport food are often modest, but the hot dog was a letdown—its bun, likely reheated in a microwave, was tough and hard to bite through. Surprisingly, the pre-made sandwiches were decent, offering a small saving grace.

The real disappointment, however, was the service, which fell below the Japanese standard of hospitality we’d come to expect. While the cashier was polite and professional, the back-of-house staff were noticeably curt. When I requested they split the hot dog, I received a blunt refusal and an expression of clear displeasure, making the brief interaction uncomfortable. In a short takeout stop, this left a sour impression. The food quality and pricing were average for an airport setting, but not compelling enough to justify a return.

I hope management invests in staff training to ensure travelers leave Japan with the warm hospitality the country is known for, rather than a negative final memory.

Deliciousness Rating: ★★☆☆☆ (2/5) Service Attitude: ★★☆☆☆ (2/5, below Japanese standard) Value for Money: ★★★☆☆ (3/5) Likelihood of...

It is a solid, and affordable place in the middle of an airport. The portions are small, but flavourful. It took approximately 4 minutes to get my order and it seems like the Tokyo version of a Starbucks. I paid approximately ¥1700 for the 2 items you see in my picture. The service providers speak minimal English but it is possible because they understand the words on their menu. You pay slightly more for dine in but not enough to complain about. You have a view have a view of the incoming flights as well through the glass window if you want cheating with a view. The only thing that would make this a 5 out of 5 is if their products were a little larger but that would cut into the profits so I...