Krung Siam — Restaurant in Tokyo

I love this place in general, but today we had a very bad experience. We found hair in one of our Tom Yum noodles. That can happen, but the staff was not particularly apologetic and offered us a desert as a service even though the noodles were not even half eaten. I refused the desert and said we will not pay for the noodles. The staff brought an updated check.

I understand that things like this can happen, but the way staff deals with problems like this is surprisingly bad in Japan. I've been coming to this place for years and always loved it, but now it'll take me a long time to go again after...

中目黒に来て、さぁお昼を食べましょうとなったお昼前。

この日は暑いから南国のお料理であるタイ料理が良いですね！　となり、駅から近くの線路沿いにあるお店にやって来ました。

そのお店は「タイの食卓 クルン・サイアム...

Went to their HP to check operating hours given covid restrictions. If you go to their Nakameguro page it actually says LO 22:00. Knew it was too good to be true, went looking and dug up their Announcement dated 1/21/2022 on their parent company's webpage which said

【クルン・サイアム中目黒店】 【営業時間】ランチ：11:30 ～15:00（LO14:30) ディナー： 17:00～21:00（フードLO20:30）

LO 20:30, closing at 21:00. Looked good, decided to go. Got there just past 20:00 but then was turned away because the LO only applies if you are already in the restaurant and they stop taking Seated customers at 20:00. No way is that obvious from what's written. Given they are doing Take Out last order till 22:00 (last pick up at 22:30) didn't make much sense to me since kitchen was open still. Especially frustrating since I had gone thru the trouble of looking for the info on their page and was dated as recent as 1/21.

Please make it clear from your 営業時間変更のお知らせ📢 that LO and Walk In times are different. ラストオーダーの表記だとその時間までなら入店出来ると普通は捉えます。既に居るお客と新規のお客でラストオーダーの時間が違うならその様に正確に記載してください。8時過ぎに着き、ラストオーダー前なのに入店断られ残念でした。テイクアウトもやっているのでまだキッチンも空いているのに、感じ悪かったです。せっかくプラスチックの量減らす為にイートインと思って伺ったのに、がっかりしました。いつもウーバーイーツでカトラリー無しでお願いしているのに入れてくれるのもありがた迷惑です。もう少し環境に配慮しても良いのかと思います。

They have good food regardless. But customer service was not great experience today when they were being so inflexible. Nonetheless, below, is a review from a while ago ↓

Good vibe, quick to bring out the food, great taste. You can ask for large portion when ordering take away for a small fee which makes it great value and...