Toki Seven Tea Shinkoiwa — Restaurant in Tokyo

I've been a loyal customer, frequently visiting your Ueno, Funabashi, Kichijoji, and Nakano branches before they closed due to the COVID-19 pandemic. I was very pleased to discover your Shin-Koiwa branch and looked forward to the same great experience.

However, my visit yesterday was disappointing due to the slow service. Despite the store not being busy, it took 15 minutes to receive my milk tea, a relatively simple drink to prepare. It appeared that staff prioritized online delivery orders over in-store customers.

I hope you can improve the speed of service for customers who order directly at the store. Focusing on in-store efficiency will greatly enhance the...

I ordered 3 milk teas and there were no tea in it!!!!! We opened the two and when we tasted it it was pure milk with pearls. We went back to have it changed but only the unopened one was changed. I mean how can we know there would only be milk in it and no tea if we didn't taste it? You were the ones who got it wrong so you should have exchanged it with the right one. We...

Really good options of hot and cold teas! My personal recommendation would be the Passion fruit and Pineapple cold tea, its incredibly good and very refreshing for the hot summer days in Japan! Definitely...