Mixed feelings about Tokyo Toyosu Manyo Club.

1. For those with Tattoo's - As a regular traveller to Japan, and a foreigner I understand the stigma towards tattoos especially in public onsen. So we did a lot of research prior to coming and found the website to be very unhelpful to the point of being purposely vague or misleading. The website says "persons with tattoos, tattoo stickers and body paint will not be allowed in the building unless they follow our rules". After more searching than should be needed we found the rules that state "customers may use our facilities if their tattoo design can be completely hidden by a maximum of two of our specified cover stickers" which would lead one to understand that each individual design needs to fit under 2 stickers, especially as this is demonstrated in an illustration at the entrance. Not that a maximum of 2 stickers will be allowed to cover all designs on the body, which we didn't find out until travelling a distance to the facility only to be turned away at the door.

2. Foreigner Friendly - for an establishment that is so heavily advertised to foreigners, there is a lack of services for non native speakers with no designated bilingual staff. Even as someone that understands the customs and rules of an onsen I was confused until I was able to see what other patrons were doing and follow suit. The services menu isn't translated and I didn't fully understand what I was paying for even with basic language skills. The staff did try to point me in the right direction and pass information on between them to the best of their ability. Being in a foreign country I don't expect to have everyone speaking fluent English, however if an establishment is advertised to English speakers I would expect more accomodations to bridge the language gap.

3. Services - after battling the language barrier and my minimally tattooed girlfriend sent away (she insisted I still try the establishment since we travelled so far and were looking forward to it) I found the services I was able to enjoy inside to be quite nice. The lockers were convenient, the Yukata robes were comfortable and labelled well for sizing, there was some confusion getting around and finding things at first, but after doing a lap over the floors I was able to find everything. Having everything paid at the end via a fob attached to my wrist was helpful, but easy to rack up a bill if left unchecked. The onsen was wonderful, however I'm surprised by the lack of signs and information provided to someone as clearly foreign as I am. Luckily I knew the rules, but even I took a moment to adjust and find my way. The rooftop view was lovely, but also lonely after having my girlfriend sent off for having small easily coverable tattoos. I wasn't able to fully take advantage of the buffet or the other services because of this so I can't comment on them.

TL:DR The services once inside are good after some self learning and prior experience, however more attention is needed to catering to foreigners if the goal of the establishment is to advertise to them.