Starbucks Coffee - Cubic Plaza Shin-Yokohama 3F — Restaurant in Yokohama

I almost missed my train with this Starbucks. A 30 minute waiting time is not normal.

I wanted to gain time by doing mobile order but it’s very hard to know which of the two Starbuckses this one is. Please put up a sign. Many travelers are not familiar with the building. There was a long line when I got there but no problem if you do mobile order.

However, a lot of people who ordered at the register after my mobile order all got prioritized..

And as mentioned by other reviewers, there are about 5 staff on drinks, but they seem to be more in each other’s way than efficiently handing things over to each other. One person was solely assigned to handmade drawings on the cups… and the other staff had to constantly try and get around the artist staff….maybe not the most effective task for a Starbucks in a major train station with a lot of travelers?

Needless to say, this slowed it all down tremendously and after waiting for more than 10 minutes I had to cancel my order or I would have missed my train. After 30 minutes I got a notification that my drink is ready…At this point I was already in a different prefecture.

Very unfortunate experience.

Please consider a review of management and a different store layout so that your staff has space to make the...

Very slow service despite 5 staff working inside the counter. Make sure you have enough time and patience. The store downstairs is takeout-only so if you are in a hurry you should...

2階に持ち帰り専門店がありますが ここ3階には店内の席が普通位有ります

結構座れる 都心部のお店だとずっと満席で待つのと違い新横浜駅まで都心部から1...