Del Papa Dostyk — Restaurant in Almaty

I ordered a pizza which came with olives even though it didn’t state it had olives on the menu. Due to an allergy I told the waiter I couldn’t eat olives so he took it back to the kitchen and about 1 minute later brought the same pizza back to my table after the olives had ‘been removed by the chef’. I explained that I had an allergy so needed a new pizza rather than the same original pizza that originally had them on. I asked the waiter for a new pizza as just removing the olives wasn’t a correct way to deal with an allergy. Whilst waiting for my new pizza I picked out some olives that were still there on the pizza that had supposedly had the olives removed, therefore proving my point. Then to top it all off we were charged for both pizzas! Also 2 portions of avocado was more than the price of a pizza!

The staff were friendly and helpful but service was slow and our salad was forgotten originally we think.

We left feeling a bit ripped off...

What was Ordered? Lunch standard (Salad+Meal+Drink)- Caezar salad with poached egg + Chicken fillet with mashed potato + lime mint lemonade Fettuccine with salmon + basil&orange lemonade

FSPAL rating (1- 'OMG, what is that', 5 - 'Marry me') Food - 3.0 Comments: Chicken fillet was delicious for a lunch set meal, but fettuccine with salmon was not at all. Both lemonades were great. Service - 3.5 Comments: Friendly personnel Due to busy lunch hours, 've received meals after 45-50 min. However, received dessert NY cheesecake as an compliment from the house. Price - 3.0 Comments: Prices are reasonable. Ordered items cost us ~ 6300 tenge (10% Service included) Atmosphere - 3.5 Comments: Casual cafe. Comfy place with a nice view. Location - 3.0 Not far from centre, could be issues...

We came here one evening on the way from skiing and absolutely loved it (so much that we came again the day after).

Cozy Italian restaurant with absolutely amazing food. The eggplant parmigiana is to die for, pizza is amazing (the only meal that didn't blow our mind was lasagna). Drinks are good too, they have non alcoholic versions including wine.

Service is great but can vary depending on shift. First day our waitress (I think her name was Irina) was fabulous and one of the reasons we came back. The guy serving us the other day wasn't that attentive and mixed up our courses but still, we had great time and would...