Starbucks coffee — Restaurant in Almaty

This is the first time we’ve ever experienced rude service at a Starbucks. We’re traveling from abroad and collecting Starbucks mugs from each country we visit. At the Koktobe branch in Almaty, we bought a total of 5 mugs.

We politely asked the staff to pack them in separate paper bags, but the guy behind the counter suddenly snapped at us, non verbatim “USE GOOGLE TRANSLATE AND SPEAK RUSSIAN” in a very rude tone.

We completely understand the language barrier, but there was no effort to be kind or professional. He stared us down until we paid and walked out—it was uncomfortable and honestly upsetting. I couldn’t help but feel discriminated against, especially seeing how differently he treated the customers before us. It felt like he saw us as people who couldn’t afford to pay.

Starbucks is an international brand, and we’ve always had great experiences elsewhere. But this visit really left a bad impression. If you’re having a bad day, don’t take it out on customers. Very disappointing. The staff name starts...

I visit the Starbucks on Nauryzbay Batyr, near Krida, quite often because I train at Krida. I love the aroma, the coffee, and I always order an Americano. Today, I also stopped by because I was curious to buy a special anniversary mug—one that Starbucks released specifically for the city of Almaty. I also asked them to grind some beans for me and took them home to make Starbucks coffee with its signature aroma in my cezve. I love brewing coffee in a cezve. I really appreciate the friendliness of the assistants, shop assistants, or staff—I can only recommend and...

Great coffee, Starbucks as usual, friendly staff and comfortable tables. This is new place so you got extra stars if using your...