Kazzhol Park Hotel — Hotel in Almaty

Kazzhol Park Hotel||This was a very nice hotel, and we'd certainly recommend staying here again.||Pros:|- The breakfast was varied and plentiful, though no allergen labeling (disappointing), difficulty communicating with staff, and they never seemed to open on time. Don't bother going to breakfast before 7:30am.|- Clean, well kept, modern.|- Friendly front desk staff.|- Free bottled water, dental kit, shampoo/condition/body wash, hand soap, q-tips, shoe shine sponge, and shower caps.|- Plenty of TV channels, including several in English and at least one in French.||Cons:|- Don't shower for long, or the hot water will run out.|- Pillows aren't great, though apparently there is a pillow menu (we only realized this when checking out).|- The room cleaning schedule is strange. We were out of the room from 10am-4pm, and before 10am and after 4pm we put the "do not disturb" up. The DND was not up while we were away. But before 10am and after 4pm, they repeatedly left hangers on our door saying they couldn't clean the room because we were in there. Why didn't they do it between 10 and 4?? Cleaning rooms in the evening seems strange.|- We were happy there was a mini-fridge, but they had it filled to the brim with junk they want you to buy. We want a fridge to store our food and drinks! So irritating.||The cons were annoyances only, not huge deals. We still really liked this hotel. We just feel it best to share all of the details with...

This hotel boasts nice facilities and amenities, modern decor, and comfortable orthopedic bed and pillows. Some minor issues could use improvement, such as inconsistent shower water temperature and minor breakfast issues (omelet chef left station unattended to go to market). ||However, the real disappointment came from the front-desk staff’s subpar customer service and poor coordination. After we returned a half-raw chicken Kiev, the restaurant manager courteously offered to waive the charge for the entire dinner and provided a complimentary dessert as an apology. We thought that was very gracious and accepted the apology. Unfortunately, the front desk refused (to the point of harassment) to honor this gesture during checkout, leading to a very unpleasant and completely unnecessary billing dispute. They also insisted on charging us for beverages we had brought ourselves, mistakenly assuming they were minibar items (even though the minibar did not even stock these items).||To elevate the guest experience, this hotel would benefit from enhanced staff training, particularly in customer service and...

I stayed here at Kazzhol hotel for 2 nights and it was OK. It’s an old soviet building (I guess) with all it’s positive and negative conditions. Check in was smooth, but as 1 of my colleague mentioned they do not help with the luggage, not a problem for me, but he mentioned that. The room was fine, but the bathroom is not that good, the water pressure is good but the temperature is not stable. The tap in the basin is too hard to move. I could not watch the TV as it was not easy to find the channels, so just quitted. The floor in the room didn’t feel clean as I walked without slippers… and when you enter the hotel it was not clean either. Towels with holes and worn out, the shower handle is not stable so you can not have shower without holding it. The breakfast looks like has so many options, but when I came closer I didn’t find much that I would love to eat, there were few fresh vegetables nor sliced fruits.Too many fried stuff, buns and other stuff made of flour which I try to eat less. Overall, few options for healthy breakfast. Yet, they are not sustainable, they use single use...