Liwaza Lounge — Restaurant in Majengo ward

Disappointing Experience – Needs Improvement

The food and atmosphere weren’t bad overall, but a few major issues really ruined the experience.

One of the sinks was completely blocked and disgusting—it clearly hadn’t been addressed in a while. When I alerted a staff member, they casually told me to use the one by the entrance. No effort to fix it or even close it off.

We came during Ramadan for their iftar offers, but nothing was ready. Everything is “freshly made,” which might sound good, but there were long delays and absolutely no food ready on time. For a Ramadan setup, that’s unacceptable—people are breaking fast, not coming for a long fine-dining wait.

To make it worse, the main dishes arrived before the starters like samosas and kebabs. Then the waiter told us we were getting a complimentary dish from management—but it ended up on the bill. Maybe he didn’t know what “complimentary” means. We didn’t argue, just paid and left, but I wouldn’t return for another meal.

Also, their fridge display had flies inside—clearly visible. I alerted the staff, but they just ignored it like it was normal. That level of hygiene is worrying, especially for a place...

Fayaz Liwaza lounge.Very unprofessional, ordered cake previous day .A simple cake .went to pick cake order was wrong wanted a heart shape blackforest with white cream they brought a round one with dark chocolate.At first when I went to collect nobody seem aware that I had ordered a cake the.The cake they gave me had NO name nothing The worst part is the people at the reception were very rude no one felt remose and they told me I have to take it since it was the only one available , not even an apology was offered.I called the main to complain and was told there was no order for my cake despite the fact that I had even paid the previous day .on asking around from friends was told that is how they are and several of them have gone through the same Be careful when you order in case of dissapointment.Better order...

Ordered Black tea, first sip...worst ever taken in history. Went further and requested the attendant for some slight improvement and I was answered that's not possible after engaging with her work mate (cashier). The cashier had said that is final and I should order another one at an extra cost ( or a well done black tea from the other room) (Having categorically placed the right order I couldn't tell where this had came from). I asked if there is a supervisor or manager for assistance but all I could notice is their curiosity on when payments are to be made 😂. And for sure there's want anyone to help! I just...