Java House - Lavington — Restaurant in Nairobi

I love Java but I can confidently say that this is the worst branch I’ve been to.

We were there this evening. I ordered Chef David’s chicken pasta. The brought me dry pasta. It didn’t have a single drop of the creamy pasta sauce. I asked that they redo it. They put oyster sauce instead of pasta sauce. I had to ask for a different meal. I ended up eating close to 1.5 hours later My brother ordered the steak and cheese sandwich. Him & I saw him asking for it. The waitress brought him a burger instead and claimed that’s what he ordered. When we checked the menu again we were both sure that he ordered the sandwich. Anyway he ate the burger & we chose to keep quiet. The chef came to apologize which we really appreciated. Everything was okay and we chose to enjoy our evening. However when we were leaving, we found the waitress that was serving us close to the door. She called her colleague and gossiped us loudly…they couldn’t wait for us to leave. We heard what they said and I went back to ask her to continue talking in my face instead of behind my back. I am confident that I’ll never go back. Very disappointed by the unprofessionalism and...

Ive eaten at so many javas, all over nairobi. But the lavington java has to be the one with hands down the worst service. I dont know if its a lack of function at the manegerial level or perhaps lower down. If you go there at 8pm they will start to clean the area by 8.30, literally cleaning the floors and windows next to your table as if signaling to you to hurry up because they are closing....i go there usually for dinner (because its the closest establishment with good food to my place) and this literally happens every single time i go. The food is good, prices are fair and portions are well sized....but the service. Some days you can wait 15 minuites after being seated before being served...while on other days the waiter will serve you immediately but will stand on your hand waiting for your order. TL;DR go to another java,...

What a fall from grace. I still remember Java in 1999 when a breakfast was a proper breakfast; an omelette was a fluffy conflation of whipped eggs and a generous helping of cheese, ham, and an assortment of accoutrements. Not anymore. Today it's a mishmash of something much less; we'll call it an omeless! And what of the service? Dream on. Waiters bring your butter once your done with your meal, beef instead of pork sausages, pepper is a luxury and don't ask for the bill. You'll miss your scheduled Zoom call. Dash down instead and pay it. Or perhaps at this rate, just dash out and never return. One can see the hidden hand of the PE investor. Scale it up and mass produce. Well sadly, this approach has produced a rather disgruntled customer. I'll be scaling down my visits. What an ignominious...