Java House Express - Kileleshwa — Restaurant in Nairobi

I ordered Java’s Cake of the Month (with the BOGOF offer) through Uber Eats. Thanks to a discount from Uber Eats, I was supposed to pay KSH 480 instead of 960 for two slices and with the BOGOF, I should’ve received four slices in total.

Instead, I only received two slices, one of which arrived completely smushed.

I called to inquire, and the first person I spoke to said he’d call me back. He never did. After waiting for about 30 minutes, I called again. This time, a different person picked up and, after taking me in circles, told me I only got two slices because of the Uber Eats discount. According to them, if I had paid the full amount, I would’ve gotten four slices.

This made no sense, especially since my receipt clearly indicated I was to receive two paid slices, and the BOGOF offer should have applied regardless. Shady behavior for sure.

Uber Eats ended up refunding me via Uber Cash, which I appreciate, but as a long-time loyal Java customer, I’m honestly disappointed. The whole situation felt dismissive...

Update Feb 2024: Not much has changed. I still see staff handling food in the kitchen without gloves. Why can't Java provide gloves for their staff for save handling of the food

I like the food... No question about that. I was waiting for my food outside and went in to check of it was ready and the lady was literally picking the fries with her bare hand and putting it in the take away box. In my head, I said, let me not react and that maybe she was about to put it in hot oil but alas ... It was brought to the counter for a customer and that customer was me. I refused to take the fries. To say that I am disgusted is an understatement. I will never buy food here again because now I don't know how every other...

Very Serene location, bordering the Nairobi Arboretum next to Nairobi river. Fine dining with the sound of chirping birds and rumbling waters of the river. The food variety is good, quality is good but the service is wanting. One thing I noticed about certain waitstaff is that they usually have their back towards you even as they serve perhaps to prevent you from making an additional order or perhaps attracting their attention. I thought that it’s was unprofessional otherwise it is a...