Kesh Kesh Coffee Roasters & Cafe — Restaurant in Nairobi

Service: The service here isn't great. When we first arrived, we asked for the Wi-Fi password which the owner gave us but we could barely hear her. We struggled a lot for the Wi-Fi to actually work and were frustrated when they offered no solutions. Turns out our friend came later and told us to use their other network and gave us the password for that; something the staff could have done themselves.

Then I ordered a croissant which is clearly displayed in their bakery section but for some reason it took forever to come. I had asked them to heat it up and it was still cold inside and on the bottom. When I asked for another reheat, it again took forever to come. For something that's already ready made, I'm surprised by the lack of speed here.

Working here: Kesh Kesh is centrally located and has a lot of seating options. However, if you are coming here to work you'll find that WiFi is generally good but not a lot of larger tables; you have to get here early to grab one of those.

Service: The service here isn't great. When we first arrived, we asked for the Wi-Fi password which the owner gave us but we could barely hear her. We struggled a lot for the Wi-Fi to actually work and were frustrated when they offered no solutions. Turns out our friend came later and told us to use their other network and gave us the password for that; something the staff could have done themselves.

Then I ordered a croissant which is clearly displayed in their bakery section but for some reason it took forever to come. I had asked them to heat it up and it was still cold inside and on the bottom. When I asked for another reheat, it again took forever to come. For something that's already ready made, I'm surprised by the lack of speed here.

Food: I have had an avocado sandwich from here which was decent but not mind-blowing. I think you can get better one at Java. Same with the croissant. The prices are also slightly higher than Java which is quite disappointing for similar food that's not as good quality.

Overall: Not coming back here due to the slow and lacklustre service and the sub par food. However, if you get the right Wi-Fi network (use the one with the underscore),...

WILL NOT RECOMMEND - Came with my family following the strong reviews. Very disappointed and would not return.

Pro: nice decor and environment

Cons: see below. We were a group of four. We ordered: A pasta arrabbiata, full English breakfast, meat samosa, Jebena coffee, flat white, dawa w honey. The service was very slow, albeit being the only sit in customer at the time. Food and drinks came at the same time, so we were left without a drink for a long while.

Food: the pasta was extremely spicy! You will find pieces of green bird eye chilli in the arrabbiata (which is a very unusual thing to find). I had one bite and my partner brought it to the staff’s attention. I indicated that I do not want any more/other food and the food was taken away. The full English breakfast was equally poor - it had no flavour at all - we had two bites, and the rest was left untouched.

We had asked for a shot of milk as well to serve with the black coffee. To my surprise, this shot of milk, is charged at 100 Ksh.

Our total bill was Ksh 3600 - charged at full price, and nope, no one came to discuss the experiences, the meal, why was it not finished, what can be done.

We paid and can’t leave...

ABSOLUTE WORST Business in Nairobi

I called to pick up some coffee Beans – I selected a 1 kg bag that was clearly marked 1 Kg and paid for it. I was then told it was only 800g – Okay whatever.

I was then told that I could not have one off the shelf but they would get it. A couple of minutes later, I was told that it would be 15 minutes.

I was running late, so I said that I could not wait and could I please have my money back. The staff just ignored me. I asked again and again – politely at first. Not one of the staff did anything – they did not even have the courtesy to answer me. I had to ask or demand my money 9 times!

They kept me waiting until they brought the coffee – by this time I was very angry as I have never been so badly treated by so many staff members in my life.

I insisted that I get my money back and will never go back. If they cannot even label their coffee the right weight and if that is how they treat customers, I would not be risk to eat or...