Dear Mixue Management,
I am writing to express my disappointment with the service I received from the cashier on duty at approximately 3 PM on Sunday, June 16th. The level of courtesy displayed was below the standard I have come to expect from Mixue outlets.
When I presented an RM1 discount voucher, the cashier informed me that it could not be used due to an ongoing promotion. This was perplexing as I had also purchased items not covered by the promotion. I would appreciate clarification on this policy.
Additionally, there is an activity where customers can redeem an RM2 voucher by presenting a review to the cashier or other staff members. My friend was clearly writing a review for this purpose, yet the cashier disregarded this and did not honor the voucher. This incident starkly contrasts with the consistently polite, patient, and considerate service I have experienced at other Mixue outlets.
To add to my dissatisfaction, all boba-related items were out of stock due to the unavailability of boba. This further detracted from the overall experience.
However, I would like to acknowledge the Malay girl who presented us with our purchased items. She was polite and friendly, which was a positive aspect of our visit.
As a result of this experience, I am less enthusiastic about future visits. I am sharing this feedback not for any vouchers but to help improve the service quality at this location.
Thank you for your attention to...
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It was a bad experience that I never expected from mixue as the service from other branches are good except...
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