Mixue Pandan Indah — Restaurant in Ampang Jaya Municipal Council

Dear Mixue Management,

I am writing to express my disappointment with the service I received from the cashier on duty at approximately 3 PM on Sunday, June 16th. The level of courtesy displayed was below the standard I have come to expect from Mixue outlets.

When I presented an RM1 discount voucher, the cashier informed me that it could not be used due to an ongoing promotion. This was perplexing as I had also purchased items not covered by the promotion. I would appreciate clarification on this policy.

Additionally, there is an activity where customers can redeem an RM2 voucher by presenting a review to the cashier or other staff members. My friend was clearly writing a review for this purpose, yet the cashier disregarded this and did not honor the voucher. This incident starkly contrasts with the consistently polite, patient, and considerate service I have experienced at other Mixue outlets.

To add to my dissatisfaction, all boba-related items were out of stock due to the unavailability of boba. This further detracted from the overall experience.

However, I would like to acknowledge the Malay girl who presented us with our purchased items. She was polite and friendly, which was a positive aspect of our visit.

As a result of this experience, I am less enthusiastic about future visits. I am sharing this feedback not for any vouchers but to help improve the service quality at this location.

Thank you for your attention to...

Tuesday ,8.41PM . was so disappointed with this pandan indah outlet where i ordered lemon jasmine tea and wanted to eliminate the lemon they refused to get me the order as they said its SOP damn it . its customer wish to eliminate the lemon or not . i went to cheras outlet on sunday 8.12.2024 on 7.30pm they did as my wish . why this pandan indah out let soo much of nonsense as a customer im soo disappointed and not satisfied with the staff. my last day and will never ever come to this outlet again. soo much disappointed!!!!!! such a stupid story they telling .. not satisfied…....

Very bad experience and disappointed with this branch in Pandan Indah as the workers NEVER wanted to attend to you! I was going to buy some beverages from this shop on 4 Aug 2024, around 8pm. There are 3 workers there but no one ever attend to me (especially the male worker) despite there was no queue at all at that time and after standing there for around 10 mins and waving at them, finally one female workers attended to me to take my order.

It was a bad experience that I never expected from mixue as the service from other branches are good except...