Secret Recipe — Restaurant in Borneo

Had a very bad experience today at this outlet. Saw an advertisement on the counter with purchase of Rm10 then you'll get rm4 cashback by paying with shopeepay. Hence I've decided to buy 2 slices of cake. After payment done, I realize that the staff only charge me 1 slice of cake instead of 2 slice. I'm very honest and inform the staff that I've bought two cake instead of 1. Staff told me I've to pay for another cake separately. In that case, I'm not able to get rm4 discount. Suggest the staff to do a refund and reorder again, but they say cannot. No idea why cannot. In the end I was left very angry and frustrated, told them I just...

Was served an uncooked Chicken Cordon Bleu through an honest mistake however was offered a replacement meal and a slice of cake free of charge. The diligence made my day as most other establishment won't even admit to their mistake let alone replace the meal. Kudos to the cashier which i didn't manage to catch her name and hopefully the management will reward such staff excellence. Thanks.

Visited as last customer of the...

Scheduled a pickup order to collect at the specific time via the app. Although we arrived late by 10 mins to collect the food, what surprised us was they only started cooking at that time and the staff asked us to wait. Your food should be ready to collect as per the scheduled pickup time.

Please teach your kitchen staffs with good proper time management, especially with pick up orders. Very very disappointing and...