McDonald's Taman Daya DT — Restaurant in Johor

Whoever ordered after me got their food while I was waiting right in front of the counter waiting for my food. After about every order is cleared then only 1 female staff asked me why I'm waiting there. I mentioned that I haven't received my order and pass my order receipt to her. After that only I received my order. There is no one apologize for the delay and even bother to say a sorry for the situation. Lack of customer service skill and a lot of lapse in their service. After reach to my car I drink the coke that I ordered which has no more carbonate in that drink which is taste like ice lemon tea. So the food also sucks. Recently I saw them renovating their restaurant, while they need to renovate their staffs customer service skills. I will never ever step in to their restaurant again and strongly will not recommend to any of my friends or family at all. Poor service and food. Totally disappointed. If any higher management saw this comment kindly go check your CCTV footage on 1st March 2023 around 9 PM...

Been a long while since I last visited this MCD Branch.

The Spicy Fried Chicken ordered was good, crispy and juicy.

However, the quality of MCD fries has detiorated tremendously vs yesteryears. It is rather stale - hard and dry. I wonder why stale fries are kept being served to customers.

Stale fries served are not limited to this outlet, as we had the same experience at MCD Mt Austin too. I cant recall if it was the same at another two MCD outlets which we have visited, as we didnt purchased fries with our orders there.

I think MCD should allow by practice for customers to return stale/rejected fries and others.

Another item to highlight is, we are not allowed to use the washroom located on the first floor as that area was closed n all washroom lights switched off. The groundfloor "parent" toilet are poorly maintained... damage and dirty baby changing station etc. I am sure this condition is not only noticed...

worst experience with McDonald ever!

table not clean, order not shown on monitor nor being called by staff, ice cream melted and dripping, ayam goreng was cold from inside out, was not crowded..

ordered ayam goreng and choco top from auto machine, got a receipt with number, went to the seat, table was very dirty even during not crowded timing. we cleaned the table by ourselves. checking on the monitor, notice that there are still order number being called using monitor, just wasn't ours. waited longer than usual, went to the counter, order was done, leaving at the counter. choco top already dripping... chicken was cold, staff was unfriendly.

if not gonna call customer order manually, please display order number on monitor. if using monitor to call, use it for all. it was understandable if it was crowded...