I've been to their branch in Kuantan. This is my first time in Bangi, much bigger than in Kuantan. Parking is limited.
Food is decent as expected. However, I have to rate them 2 stars due to two basic things that they ignored.
Cleanliness You can blame the customers of course, some of us still don't know tables manners. You don't just leave leftovers on the table, tulang ikan semua. Back to restaurant, it is their responsibility to clean it PROPERLY. They used the same napkin to eliminate the leftovers, and to clean the table, with no sabun at all. So the result is oily and sticky table. Thank God we had Dettol hand sanitizer, so we cleaned by our own.
Customer service A big, well-known restaurant like Ana, they should've forecast how many customers will come everyday. So on weekends, when table are full, customers have to wait outside, with no guarantee, no guide on which tables we can seat on. Why don't you create a system, numbering for example or simply ask your employee to guide customers to empty tables. It is the most basic customer service and they failed. We love Ana, we wanna support Malay restaurant which serves authentic Malay seafood dishes, but please, raise your standard. When you provide excellent customer service, people will always come back.
This is why MBA is still...
Read moreFood was so so..went here for dinner with my family on weekend..places are crowded.Prices for me is affordable..for 9 family members only Rm250..the service is a little bit slow and crowded people on weekend.U have to come earlier if want a table.This is what I'm ordered:- 1)Siakap sweet sour - taste was so so..i can't taste the sweetness..not balanced between sweet and sour..please improved. 2)Siakap 3 rasa- also not tasty.The taste of food i can't feel it..like eat plain food.Please improved. 3) Sotong goreng tepung- taste was good (the squid is crunchy and not soggy)keep it up. 4) Pari bakar petai - taste so good..the pari fish was grilled perfect and moist.Please keep it up. 5) kankong - good.. 6) Tomyam - taste so so.The tomyam gravy not thick..and plain..like u added too much water into it.Please improved.
Overall i can say u need to improved your food quality..before this i've go to ana ikan bakar petai in kuantan and for me the taste was better...
Read moreThe restaurant is well placed with ample parking, Surau & restrooms, complete with play areas for children. Dining spaces are well provided, even for big groups. Service was reasonably fast and efficient, and the whole place was relatively clean and hygienic.
That said, the overall food taste was just so-so, not spicy nor tasty. However, the seafood was fresh and the total price was relatively and reasonably affordable.
For someone who originates from the North, I'd love to have a lot more spicier and hotter food by choice, and a little bit more salt was not gonna hurt anyone.
We had a group of 8, with extra servings of fish, prawns, squids, veges, etc.... but, the only tasty (read, salty) dish was the Kailan Ikan Masin. It was a bit of a struggle for everyone to clean off the plates.
Whilst the whole experience was nice and the evening was great, I personally would not return based on the food...
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