A&W Setapak Central Mall — Restaurant in Kuala Lumpur

I placed an order through the app for pickup, thinking it would save time and be efficient. Big mistake. Despite only three customers being there, I ended up waiting over 40 minutes.

After 15 minutes of pointless waiting, I asked the counter staff if it was going to take much longer. All I got was a dismissive "5 minutes" with zero apology or reassurance. No sense of urgency whatsoever.

Another long wait later, they finally handed me my order—except it was incomplete. Half of the fried chicken wings were missing. I pointed it out, and they told me to wait again.

The "5 minutes" they promised? A complete joke. It dragged on while I sat there boiling in sweat because the air conditioning wasn’t working. If I hadn't already paid through the app, I would've walked out and demanded a refund.

To make things worse, the staff were busy laughing and joking around, making snide comments about how "patient" I was, clearly clueless about how fed up I had already become. Meanwhile, my previous incomplete order just sat on the counter, turning cold.

After an unbearable wait, they handed me my "complete" order, and I just grabbed it without checking—big mistake. Turns out they replaced my onion rings with cold, and soggy curly fries. The chicken sets were decent, but I only managed to eat two pieces because it was already cold and chewy. My appetite was gone thanks to the entire ordeal.

Terrible service, zero accountability, and a complete disregard for customer...

Having lunch here when I am writing this post. Attended by Alex and I am really impressed by him. My friend doesn't know what to choose when he stands infront of the counter, luckily there was no other customers waiting behind. He mumbled while having a hard time, Alex heard and patiently recommends the sets to us. We observed he was talking softly and patiently to an older workers, which we think is amazing because a fast food restaurant willing to hire senior citizen and the younger staff are that patient. Your staff are passionate and friendly, definitely...

Can the manager of this branch please and please EDUCATE your workerS/cashiers that fish and fries set must come with CREAMY DILL SAUCE!!for God sake this is the 3rd time i bought first and fries from this branch without the dill sauce!what is wrong with you people?!2 times through Grab and latest today i walked in and i even asked the malay girl cashier if she put the dill sauce and she said yes!i am so pissed off.what is fish and fries without dill sauce??why so careless??there was noone there,not...