Aoki Tei Japanese Restaurant Kepong — Restaurant in Kuala Lumpur

I used to love this place. Came here when I was pregnant and again after I delivered. In both times, amazing service, great food and it was fast. Now, After a year, I decided to come with my family for my birthday... And it was LOUSY! Price have increased, menu I believe has changed to be lesser items and service was horrendous! It's gonna be a long post, but read it and decide if you wanna give this place a go.. Booked a table to be told indoors were fully booked, only outdoor seating available. So we Came early when the place was not full yet (in case it would become too stuffy outdoors when the crowd started ) and quickly filled the order chit. There was only 2 tables there but our food came so slow and 1-2 plates at a go. We filled second chit and passed it on, and after a while, noticed second sheet items were being served when the first sheet wasn't even fully served. And this was after 1.5 hours into our dinner. My brothers, father and husband were all waiting on their order but it never came! Feeling bloated from all that waiting, and stuffy they refuse to eat anymore (I felt unsatisfied because hello, this is RM 88++ /Head!! ) My kids were getting restless, it was hot, n the crowd started coming in.. I approached the staffs and they said if I ordered now, they can speed up the order (they must've mixed up our food cuz we had a few that we didn't order that came to our table) . But I guess its too late... My family were all out of mood. I was annoyed. What suppose to be a exciting (I waited so long for this), satisfying birthday dinner with my family became one of the most stressful night for me as I had to handle two angry, hungry kids, from all the slow service and watch my family being uncomfortable waiting for their food which didn't come.

Paid RM 806 for a horrible service, half eaten dinner. Not...

We went for the ala-carte buffet dinner on a Wednesday night and the restaurant was less than 50% occupied on that night. However, the food took a very long time to arrive and some items were missing or did not arrive at all. There were only 2 servers at the front to take orders, deliver food, prepare drinks, prepare packed food, clean tables and so on. They are very busy and it’s hard to get their attention.

After waited for a very long time, we checked with one of the server whether our orders were keyed in as we didn’t want to duplicate our orders. She didn’t even check and told us to wait (we have been waiting for a long time) as there is only ONE cook tonight which need to prepare sushi and sashimi as well as cook in the kitchen. This same server also served the same food twice and we told her we only order one portion and we are eating it now as you can see and she look upset about it. She got this don’t seem to care attitude. It’s like you want to eat then you wait or you can go!

Then I had to walk to the kitchen area to check with another server and true enough, our orders were not keyed-in and all the orders were somehow messed up. This server however did try to help us out and wrote down what we have ordered earlier but it also means that we had to wait all over again. All the tables on that night were complaining because of the extreme slow service. We gave up and left in the end…

Actually the food is not bad but the service is really slow and horrible. The restaurant was not even full (only few tables on a weekday night) and yet the food took forever to arrive and server is not helpful. The washroom is also old and...

went for the rm58++ per pax, cooked to order Japanese lunch buffet with freeflow Tiger beer.

While the menu wasn't terribly exciting, they've got just enough (4-6 selections of everything basic) to fill you up over 3hrs lunch period (11.30am-2.30pm) from starters, sashimi, maki, salads, grilled, skewered items, deepfried, teppan, soups, hotpots, drinks & desserts.

sashimi selections : salmon🖒, tuna🖓, butterfish🖒, seabass (its fresh, but not my fave as seabass sashimi is typically bland and mushy), cuttlefish (which they forgot to give us) & blanched tako🖒(impressed that it wasn't rubbery and actually quite enjoyably springy).

Fresh oysters are available at extra charge of rm28++ per half dozen. urm...very tasteless stuff...the brininess wasn't there at all.

had the duck salad🖒. loved the thinly sliced duck, small portion of salad & the vinegary mayo sauce.

grilled fish: we had the shishamo🖒, saba (so-so) & sanma (not that good) shioyaki.

deep fried stuff was good esp the very pretty looking deepfried tofu with lightly coated crispy pale golden brown skin.

the beef sukiyaki was almost good. the beef were tender and thinly sliced and they were quite generous with the mushrooms, shirataki konjac noodles and veggies, the big letdown was the very watery broth. pity.

icecreams: there's choc, vanilla, greentea & wasabi.

overall: there are some hits & missed but if you consider the price we pay for a bento/japanese set lunch at a mid-range japanese restaurant like rakuzen which is between Rm30-70, Aoki tei buffet is VERY good value for money if u eat a bit of everything across the range of menu + a couple of glasses...