Artisan Roast Coffee TTDI — Restaurant in Kuala Lumpur

Artisan Roast 2.0

The populat Artisan Roast Coffee in TTDI has a new home. Moving to the popular cafe street in Lorong Dato Sulaiman 7 less than 2km away from its original location, they are now focusing on the coffee beans, as well as their latest venture in the form of Seniman Cacao (chocolate products), offering both popular drinks together.

Sadly they do not serve hot food anymore but limited to selected sandwiches, cakes and some pastries.

◾Pour Over Coffee - a choice between 1) nutty & chocolatey; 2) fruity or 3) Barista Selection .. tell them your preference and they'll make appropriate recommendation. I'm always a fan of fruit coffee hence #2. I love to watch them preparing my coffee slowly. ◾Hot chocolate by Seniman Cacao - their latest venture and their pure chocolate drink was very good! No sugar and dairy just the way I like my chocolate. They also sell chocolate bar in the outlet.

This stretch of shops house a lot of cafes and Artisan Roast is just one of them. However, the quality of the coffee is consistently good and that's the reason why I go back from...

Good coffee. The cakes are not so great though. Service is OK normally, but on my last visit, my friend decided to join me for coffee.

We wanted to sit outside as during Covid we prefer outdoor seating.

There were only 2 tables that's designated for 2 customers. The rest were meant for 1 customer per table. A couple were seated on one of the table. And a single lady was seated on the other table meant for 2.

I asked the staff politely if we can switch the tables as I'd like to sit with my friend. The staff said they can't do that.

So my friend and I had to sit separately, (and talk outloud since we were far apart, which is probably riskier to others if you ask me...)

.... and then.... the staff who was behind the counter, came out and sat with the single lady who was seated at the table meant for 2.

We were paying customers, about to purchase more drinks and probably more cakes if we were allowed to sit. But priority were given to the staffs friends.

Will think twice of coming back, as there are more options for good coffee...

I've been to a couple of Artisan's (Bangsar is really good) and was very disappointed with the customer service at this specific branch. I was double charged for my purchase and was more than happy to accept a replacement drink in lieu of cash because I was planning to finish some work in the shop later that afternoon. The store manager was not willing to give me a replacement drink because their payment system did not get my 2 transactions (while I was still double charged). Frustrated, I went to the bank next door and disputed the extra transaction which will take 2 months (will not be in KL then) to clear. Walked to FR Copper instead and enjoyed a dirty chai while writing this review. Hope they improve their payments and train their staff to understand that long term its better to give a customer a replacement drink (especially when they visit often) than say no and ask them to call bank/customer service to dispute claims (no one wants...