I have been going to this cafe for the past 2 plus years now, mostly for coffee, which is not bad, but also for many business meetings. We celebrated Christmas and a few birthday parties there also among friends. We occasionally have my weekly team meetings there as well because we are always a lot more creative outside of the office and we like to throw a lot of ideas around. Naturally, this means we can get quite boisterous when we are excited and laugh a lot and yes, we might even talk a bit more loudly. Unfortunately, after coming to this cafe for so many times, during one of our meetings, I was approached by a young man (the owner, I reckon) who told us to quieten down because other people wanted to also 'work'.
So, firstly there's something incorrect here. A cafe isn't a primary place to work (even though, yes, we are "working" while discussing), but in general you cannot treat a cafe as a workplace, therefore how we act in a cafe would be different than in say, an office. So it's strange that this person insist on us to pipe down our vocals because I wasn't aware there were rules on how loud we can or cannot talk in a cafe. It's not exactly Nobu Kuala Lumpur as well, so we don't consider this as fine dining...there's a stray cat lazing around outside in your chair for crying out loud.
So for instance, if we weren't working, but let's say, me and my long lost friends are catching up and we talk loudly, laugh loudly, and make a big party noise, will you also then tell us to keep quiet? No, and why not? Then what's the difference between that, and us discussing excitedly during our team meeting?
I obviously didn't think the rule of keeping quiet would help us in our meeting, so I told the team, half jokingly: "Looks like they are kicking us out!" and we decided to go elsewhere for a meeting because we have a lot to cover and we are not going to do it quietly.
Until this point, I would still consider returning to Thvrsday for all my meetings. However this young man overheard my "Kicking us out" remark and must have taken offence to it. He accosted me and told me, (still in a low voice, to give him credit), That he wasn't kicking us out that he wanted us to be quiet to be considerate to others who are 'working'. I told him fine, this is his cafe. And he then proceeded to chide me for being "Childish", which is strange coming from someone who looks young enough to be in high school, talking to an old fart like me. I think young cafe owners need to take note: Please don't confront your customers this way and chide them. Be less sensitive to opinions. It's ridiculous. Just say: "Apologies, I hope you are not taking it wrongly, but we are hoping that you and your team can keep it down a little. Or perhaps, we can arrange a table outside for you?".
Which is sad, because I will not be coming back to Thvrsday ever due to this unfortunate experience, nor recommend it to anyone. I wished that this person could have handled the situation slightly better, at the very least, not to take up that second confrontation and chide your customer for being childish. I suppose by posting this review, I am still considered such? Hope not. This is only my opinion of course, and I still think their coffee is nice, and I think all of us can learn some lessons here, including myself: some cafes have decibel limitations and I need to be...
Read moreVery stylish and hip cafe in one of the best little areas in KL near TTDI park. It's going for a cool new York coffee shop vibe and more or less pulling it off actually. Interior wise it's possibly the best looking Cafe in this area which has several in very close proximity. Excellent soundtrack and a decent choice of seating inside and out complete the look.
It's mainly populated with younger people - it's a bit like a slightly more established ini/itu I guess - staff are similarly youthful. Nice convivial atmosphere - I was surprised how busy it was actually on a Tuesday afternoon but good to see. Probably more a place for people doing work or catching up with friends more than families - don't think there was a highchair for example.
Service was fine nothing exceptional but nothing to complain about there - coffee and cake came reasonably quickly despite it being fairly busy. Coffee was good though perhaps not top level but often personal preference I'd happily return for coffee anyway. Cake which was Red velvet (there's not a lot of choices) not bad but rather bland. Probably better to go aperture for cake in this area perhaps or Rinse further afield.
12rm for 9oz coffee and large slice of cake was 15rm so reasonable value for money given the area. I did like their crockery as well actually. Other food I can't comment on but there's a fair few options though probably won't beat a dough and dolce grilled cheese sandwich upstairs but I'd be willing to go back and give their food a go to judge myself - the environment was 5 star the rest slightly lacking probably 4.5 overall really.
Parking in the area can be busy but actually even at peak times you'll normally find somewhere easy enough further down the road towards the mosque but not outside the cafe. Overall a good experience would return and bring my friends/wife...
Read moreGreat ambience and great coffee. Nice place for family dinner there. [UPDATE] I used to come here pretty often. I've been a loyal customer for the past 3-4 years. Didn't really care for the food but the drinks and the ambiance was great. However, I am extremely disappointed with how it's been recently. The staff are rude and not welcoming at all. The guy manning the register barely acknowledged my existence when I wanted to order and didn't even bother to let me finish ordering. If you're not a part of their circle or one of their friends, they are unlikely to treat you well. It is pretty obvious too because you can clearly see them smoking out front together in groups.
Second of all, they couldn't even get their SOP right. I came in a group of 7 and was informed by one of their staff that there could only be 5 people per table. We had no problem with that and separated accordingly. Later, another staff rudely told us that there could only be 4 per table. We were noticeably confused, and the staff got irritated with us. We did not argue any further and moved again. I don't have an issue with cafes having SOP's, I respect it. The issue is when they don't apply when it comes to their own friends. The table next to us had 6 people in one table and none of them said anything. On that note, I'm not sure if this means that they're 'trying' to enforce the SOP because there would be large groups smoking out front (staff included)
Clearly, the quality of the ambiance has dropped substantially and I left the place relatively unhappy. With that said, I sadly wont be returning to what used to be my favourite cafe. I could get my coffee...
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