Huckleberry - Bangsar Shopping Centre — Restaurant in Kuala Lumpur

LOUSY FOOD & RIGID INSENSITIVE WAITRESS

I have been to many café restaurants for meetings. This experience was really unpleasant. I am practicing a strict IF fasting programme where I eat only at certain hours of the day. That morning I had a 9am-12.30pm work meeting scheduled at Huckleberry, and I ‘break’ my fast at 11.30am. To tide me over, I prepared a cup of my usual routine mild black coffee that’s gentle on my sensitive digestive system. Other coffee beans may upset my digestion.

The waitress saw me holding my cup (which I did not hide because it’s never been a problem at other restaurants), and she said “Our Restaurant Policy is NO OUTSIDE Drinks”. We tried to explain that I am on a strict special diet, and this is the specific drink I take in the morning. Despite reassuring her that I will be ordering other drinks from Huckleberry after a certain time and the other people attending our meeting will be ordering food and drinks as well, she kept rejecting with a firm NO. Yes, I understand restaurants have policies, but you don’t have to be quite so rigid, especially if you are a high end premium outlet. She just won’t let me if I insisted on bringing my cup in. Since the other parties of the meeting has already arrived and sat at the table inside, my partner and I didn’t want to make everyone move to another restaurant.

Finally after 2.5 hours, I started to eat and drink. Their flat white was okay. The duck spaghetti and Falafel wrap didn’t taste good. The falafel was dry. The duck spaghetti came in small portion and tasted bland (no salty taste) but very spicy. Even after adding salt ourselves, still it didn’t taste so good. The duck bacon is more like a sausage cut into smaller pieces and the poached egg wasn’t done well. The baked goods were only ordinary – much better quality at Kenny Hills. The saving grace of this place is its cosy ambience and nice decor.

I WOULD NOT go back there for Overpriced Lousy food and unfriendly service. There are so many other BETTER choices in BSC !

Our meeting stretched longer till 3pm for debriefing and we moved to another restaurant upstairs for lunch instead – much better food...

Overall a bad experience. The only thing I would praise would be the ambience during Christmas w the decorations and lighting. First of all the staffs are not at all helpful, lacking initiative to serve. It is not about whether it’s peak or what, but they are just not internally driven to serve. They saw us struggle with phone menus standing beside us and wouldn’t offer the physical copy only when we asked. Foods were served on the wrong table and moved around very frequently, I would highlight this because it is not hygienic during this time of Covid. I had ppl’s dish placed on my table for more than 5 minutes only to be moved to the other person’s table even though we told them it wasn’t ours from the start coz we just placed our orders for 5 minutes ago. FYI we chatted all along when the food was on our table. Food wise, not so big portion for the price they placed, doesn’t taste great either. Especially the spring chicken, dry and lack of character. Any tandoori chicken from outside mamak store could easily win. Pasta portion is too small. Pizzas tasted ok, burgers are ok, the beef tasted better but the chicken one is too greasy for my liking. Drink was extremely terrible. Matcha latte tasted very bland. Kombucha tasted ok. Cake wise, all too heavy for me. With the market filled with many cheesecake choices, theirs seems not as promising as it was before. The 20 layers tasted terrible on the first bite itself, it tasted like Cloud 9 chocolates from the supermarket. Lemon cakes are very very sweet, pumpkin pie I could only taste cinnamon, pandan cake was the only decent one but tasted artificial at times. Can go if you wanna get good lighting, food wise I rather donate it to the orphanage for the bull and payed and what I get. Not going back, that’s my two cents.

HELLO EMAILED YOU AND...

Yeah I’m going to be honest the food is good and so is the baked goods. Now why 1 star well sister got a chai latte, no idea why you would serve it in a mini French press. I get it aesthetics but easy to mess up a French press over pack the chai or coffee grounds block the air to allow pressure to press. My sister doesn’t know how to use a french press, apparently the waitress is suppose to tell you how to pour it, never did, I did it for her poured out some of the tea now wanted to take out some chai mix by pulling the press, I couldn’t because it was packed with TOO MUCH CHAI! So twist and push to break it down, ends up the chai tea exploded on me all over my shirt and forearm. My shirt is ruined stained, my forearm burned for till the next morning. No server was there, had to go up to a server tell them, they tell me “of we tell you how to pour when we give you the tea” never did, also said “this has happened multiple times before.” Why do you still serve it that way. Said they won’t charge us for the chai tea and proceeds to ask if my sister wanted another drink (they would still charge). Managers came over and apologise and is a nice lady, but said they made the drink wrong and packed too much chai…only offered to compensate for all the drinks. Honestly not enough, shirt ruined still trying to get the stains out, could have been worse possible, how has this happened to other people and this stupid method of serving the chai not been fixed.

Like I said I liked the food and the baked goods but I’m not sitting down there again. Makes me wonder what else needs to be fixed just because it was...