Komugi @ KL East Mall — Restaurant in Kuala Lumpur

I purchased pastries and sweets about 2-3 days ago. Was shocked that I found strand of hair baked together with one of the pastry, so I picked it up and went straight to the counter and told them there is strand of hair. When I want to pay for other pastries and sweets I bought, I asked them whether the bakers wear head protectors to avoid hairs etc fall onto food while cooking and baking, which is a must. They said they didn't know as the pastries are from Melawati Mall's branch since KL East Mall is without kitchen. I was like owh okay, and they don't even apologise for the unhygienic finding of their food to me. It's like sales are important but any fault of theirs or their associates, they are not obliged to apologise and don't even care about the seriousness of the issue. Guess that's why customer service and customer awareness are too damn lack by businesses in Malaysia. If it's elsewhere Komugi can get sued for...

Honestly, the cashiers at Komugi KL East Mall are so annoying. The tall skinny one with glasses and the other one who’s always at the counter just stare at you like you’re gonna steal their bread or something. Zero smile, zero basic manners, just super rude vibes. bukan sekali ya saya pergi berkali2 still with their arrogant face. my mom also think the same

And the bread isn’t even that good anymore, getting expensive but quality dropping. At least other staff will smile back, but these two? Nah. Please train your cashiers to treat customers better. DISSAPOINTED

Nak compared dgn melawati mall punya service lagi ok senyum walaupun time...

It was barely 9.15 pm and wanted to buy their soft serve ice cream only to be told they have already closed and not able to sell the ice cream. When asked what time does you stop selling ice cream the staff said maybe around 8 plus or 9???? What is your SOP for your staff and why are they closing the services so early?? And not even fixed on the time they close . I previously came to buy ice cream at 9.40 and they still served me. Bad customer service and you are definitely losing customers and sales because of your staff's decision to close up way tooo early!! Please monitor your staff's adherence to your...