Putien • Pavilion Bukit Jalil — Restaurant in Kuala Lumpur

Dine in 9/2 for CNY reunion dinner, 4pax, 7-course set meal.

We reserved table for 7.30pm, we arrived 5min earlier, got seated but it took them 30mins to serve the first dish - Yee Sang.

Took them 30mins in between to served our 2nd dish. Dishes serving sequence is a mess. Our 2nd dish came last and other dishes just all out in one go until the table can't fit. Dessert which is a simple lemongrass jelly (also changed last minute from original menu) took 20mins to serve and it's near to closing time.

Tables who ordered the same set and arrived later than us got their 3rd dish served while our 1st dish just arrived and had overall better service too.

We spent 2hrs in the restaurant but more than half the time is to wait for the food and asking the front desk where is our food?

Complained to the front desk staff but she pushes the blame to kitchen. How can it all be kitchen's fault when the other tables who got in late and ordered the same thing got better service?

You do not deserve the Michelin Star. 0-star for the service. This is the worst Putien branch...

This outlet takes the cake for the worst Putien experience we had. We dined here as a couple with a toddler. Chose this place as our past experience dining with Putien have been great, especially with our toddler. Food is usually quick, child is taken cared of, children’s cutleries were usually served without our prompting. So when this outlet not only did not delivered the usual expected experience, we were disappointed. To make it worst, they served our dish to another table which resulted in even longer waiting time. When we checked, they just told us that they’re rushing for our dish already. In addition, it was 2pm when we entered the shop. There were only two other occupied tables with plenty of waiting staffs. We dined from 2pm-3pm (would have been faster if not for the extra unnecessary waiting time). Based on our experience at other Putien, we expect better communication and service from Putien, hope they can keep up with their branding...

I visited this restaurant last night and had an incredibly disappointing experience. We arrived before 9:30 PM and ordered three dishes. However, before we had even started eating the first dish, a waiter came over with a card reader and asked if we wanted to make a final order while simultaneously requesting payment. This was shocking and completely unexpected. We hadn't even had the chance to enjoy our meal, and yet we were pressured to pay and hurry up because they were closing.

This treatment felt extremely disrespectful and insulting. It was clear that the restaurant's priority was simply to maximize their revenue without any regard for customer service or satisfaction. I expected much more from a Michelin-starred establishment. This experience has made me question the standard of service that this restaurant claims to uphold. I do not recommend dining here if you value a respectful and enjoyable...