KFC @Lotus's Melaka — Restaurant in Malacca

I ordered the combo meal snack plate with 'Free2pc' ala carte on 11/11/20.

Experienced high traffic volume in Kfc App. My payment was successful, but no e-mail confirmation in the system.

Went to the KFC store at Tesco to check with the manager. The slim pretty female manager (I didn't ask for her name) - the staff call her “Miss" - helped me contact QSR office and managed to solve my problem within 1 hr. Offered me a free drink while waiting for the result.

I would like to thank her here for her great customer service skills and hope the management will take note of this wonderful employee.

Noticed also that she displayed the same high level of customer service to other...

This restaurant is part of the KFC restaurant chain operating in Lotus's Shopping Mall in Melaka.

The restaurant setup is similar in concept as all other KFC restaurants in Malaysia.

The menu is similar to all other KFC restaurants.

The food served here are fresh and warm.

Staff members are friendly and professional.

Service is fast.

Cleanliness is good.

Prices are standard KFC prices. Cash, e-wallet and credit card payments are accepted here.

Public washrooms are available and provided by the mall.

Adequate handicapped facilities are provided too.

There is a free of cost parking available here.

Patrons are dining in mall with numerous shops and...

I ordered from Grab food apps and it was very small portion size!!! They gave me 1 drumstick and 1 wing with small portion! Already gave drumstick and why another piece still in a small portion which is wing. It should be 1 drumstick/wing with a big portion part. Very disappointed on the meal. No next time order from this outlet anymore and I think better...