Chagee @ Seremban Gateway — Restaurant in Negeri Sembilan

(Bad service and rude attitude provided by staff Zareena I saw review have many customers feedback about her also) I am a person who rarely likes milk tea. Until I drank your Company milk tea, I liked it very much and kept buying it. But today is the worst service attitude I have ever encountered. I went to Seremban Gateway brunch ordered watermelon jasmine tea. The waitress helped me place the order and made a mistake. I didn’t look at the receipt, I just looked at the order number. After waiting over there, another employee followed me. After confirming, I realized that I had placed the wrong order, so I asked the female colleague (name Zareena)back and she said she had confirmed it with me. But I didn’t hear her say this. She just kept asking me if I was ordering a drink, right? I said yes. Then this female member can’t be used directly She talked to me in a bad attitude and then turned around to get me another glass. Then she kept making rude noises while prepearing my drink to vent her dissatisfaction. I asked her why you were angry, but she didn't answer. I asked her name and she didn't respond. This female colleague turned around and left. It was really rude. In fact, this problem should be the easiest to solve. Whether I heard it wrong or she heard it wrong, is it difficult to just change it to another cup? Instead, the customer has to endure her service attitude. I am really disappointed. Then this employee even a simple apology did not mean that she would have to wait for another colleague to come and...

i saw the screen that my drink already done . i saw the worker already pack my drinks and put there . Nobody serving the tea . The tea just put there . Then i take because i know that order is my order. i have check the bill of the bag and confirm is my order then i take . But the person at the pos system blame me say please inform them next time .

Walao eh . should i wait them to serving the tea and i need to wait them for calling ？？ Or put the tea there until ice melt？I saw some of staff brewing tea is reasonable. but the person at the pos system really dont know what she do . I didnt saw she was doing anything . why dont serve the tea first？ lagi nak blame me？？？

If you notice customer order ready ,serve first lah . that time dont have customer also ....

Bad staff attitude. I have been standing in front of the counter & the staff saw me but still can ignore me & doing something which is not in urgent (arrange tissue paper) Drink is ready but didnt infomed the customer & the showboard is not working. The number behind me aldy jumped to the next action, mine is still in preparing. When I checked with the staff, only told me the drink is ready & didn't say sorry to me at all! Wasted my 30mins there for waiting a drink which has been ready, just due to the careless of the staff. Please train your staff before giving service to...