Nando's Palm Mall — Restaurant in Negeri Sembilan

We arrived during lunch timing and was surprised that there were seats available. We waited a good couple of minutes to be seated before just making our own way in. Ordered one appetizer, chicken livers, and two mains with sides, the online ordering portion was okay, until we had to make payment and opted to pay cash which resulted in another 5 minute wait at the register before being assisted.

After paying for our orders, one side dish reached the table after 20 minutes. 30 minutes after paying our mains arrived with no sign of the appetizer. We were done eating by the time our chicken livers arrived.

I'd be willing to excuse the service if the place was busy, but it was anything but busy. We even walked past the restaurant 20 or so minutes after eating to see that our table, and a couple of others, had not been cleared by staff who standing idle.

I still would recommend Nandos, but not...

Both the staff who attempted to attend to me were more interested in informing me that my birthday redemption could only be dine in, and not takeaway. I said I would dine in, as well as order another takeaway separately. In the end, as I understand it- one of them keyed in the redemption wrongly so the entire system had to be rebooted. Still more interested to inform me that they can’t do anything about my redemption now that that happened, so I walked away.

They never did manage to key in my order, and while all this was happening- there was a 50 minute wait time for the chicken ‘siapa order cepat dia dapat’ so thank god the system rebooted lol. No apology nothing, just unnecessary comments and...

Nando's peri peri Chicken is my favorite. Have not eaten Nando's quite some time. Here's my review of the Palm Mall outlet. Food quality ordered taste good and the flavors are same. However, the size of the chicken looks a bit smaller this time. Private location situated on the ground floor corner unit. Not overly crowded at one sitting and nicely spaced out. Clean and comfortable. Provided good service as the waiter and waitress are supportive and friendly. Did not wait long for our meal orders to arrive. Disappointed they did not have Espetada chicken set. I have not been to Nando's for some years and noticed drinks and beverages selection...