Baskin-Robbins @ Genting Highlands Premium Outlets (GHPO) — Restaurant in Pahang

Bad experience! Management needs to check on their staff… they left the shop unattended.. My sister went in to buy a birthday Cake in the afternoon and there was no staff in the shop! She left it unattended…

In the evening my mum tried to buy the birthday cake again the shop was left unattended…! After HOuRs not 10 mins an hour my mum waited finally she came back to the store claiming she had a tummy ache with an unapologetic most unfriendly face.. she claimed she was working alone… 10 mins later another staff walked in.. so there was 2 of them that left the store unattended.. very rude Malay girls your staff are… please look into it… so many people walked in and out because they were unable to buy any ice cream… baskin robins GPO lost many...

Credit/Debit card machine was not working. Both sour-faced workers gave the only options of paying either by cash or grab pay. No QR code, no direct transfers nothing else. Super inconvenient. I cancelled the purchase even though the ice-creams were already scooped in their cups. GPO branch needs to:- Get a reliable credit/debit card machine. Plus a standby replacement when one is not working. Don't be so cheap; OR Make more payment methods available. No QR? This is 2023. Even night market stalls have QR payment option; AND Fire those...

We recently had ice cream at your place and unfortunately had a few observations. We had to request tissues, which we believe should be readily available for dine-in guests. We noticed the dining area could benefit from more frequent cleaning. The placement of the trash bin at the back might be contributing to some customers leaving their trash on the table. We understand that these are areas for improvement, and we hope our...