Mixue Icon City — Restaurant in Penang

Firstly I understand this cheap and yummy drinks attract a lot of customer to come, but didn’t expect their service is so bad. Shouted at the customer that about to walk in the shop, saying they r closing now. Turned off the light and forced customer to leave (not informing at all) No toilet in a beverage shop too. I guess the employees are not paid enough to clean the toilet. Won’t support this...

I see the promotion about 2 cups of lemonade is RM4.50. Then, I buy 2 cups of lemonade and 1 ice cream is RM 8. After payment, I ask a clerk about the promotion and then he says to me, you need to request for the promotion. I think harrr? Why I need to request it, why no give automatically. The clerk do something very slow, the drinks already full on the counter and he also do his thing...

The store environment is clean and hygienic, with plenty of spacious and comfortable seating, plus power outlets for charging my devices. The staff is friendly and polite, and the diverse payment options are very convenient. Drinks are served quickly, with reasonable prices and portions. Although there is also a Mixue branch near my home, but this location will be my...