Chagee @ Kampar — Restaurant in Perak

Came in and ordered their new series of lemon drinks, and the male staff told us the item is not available impatiently. When I went to ask if that's my order and the staff just impatiently said that that's not your order, I'll update, please look at the screen. I hope the staff could understand, sometimes the delayed update might confuse customers, and they shouldn't be rude and impatient while the customers have questions. We love and respect Chagee, but that's not the reason for the staff to be impatient and rude to the customers. Not the first time to be treated like this at Chagee Kampar. Hope to see improvements on the service part. And also, they never follow the queue to prepare your order, you'll see people who come in late will get their orders first. Impatient...

Bought 3 chagee justnow but i ordered with the counter 3 regular and been noticed the system need 5 minutes refresh n the counter said will help order and ask me for waiting, I went another shop to buy something when I returned back to the shop I realised the counter ordered 3large for me.. at the same time the drinks were prepared.. Moral of the story is hope customer and also counter can double confirm the drinks with each other to prevent...

It may be the internal contradiction of the employees before, but the male employees expressed dissatisfaction with the service attitude towards customers, and scolded and cursed loudly in the kitchen when there were many customers, which also caused most customers to be scared and scared. I hope that the company can train the attitude of employees and compensate or explain to us accordingly and ensure that the same thing will not...