Mixue @ Kampar — Restaurant in Perak

Ordered here on the 13th of May, 7.31pm. The Chinese girl at the counter was extremely rude. I'm not a regular at Mixue. Out of the blue I've decided to have one. Queuing isn't a problem to me. But this rude girl expecting me to memorise the menu IS A PROBLEM! I ordered a Mi-Sundae not knowing that I can choose the flavour (the wording on menu is SOOOOOOOOO small 👀👀👀) But for someone in the service line, I believe she should ask which flavour I want, instead of saying "what you want" rudely. During payment time, I asked if they accept card, she said NO, only cash or QR. So I tried to open my grab app but line was slow. SHE SAW THAT IT WAS LOADING and I don't think telco being slow is my problem. In the process, she slammed the card machine few times, poking it hard and repeated these actions. Then when my grab finally loaded, she slammed the card machine and said, YOU SAID YOU WANT CARD?? I said, you said no card? She replied, I said we accept card. Seeing the queue behind me, I waived my card immediately but she slammed the machine another time after I've made my payment. To me this is a TOTAL NONO!!! You are in the service line, you expect your customers to memorise the menu, you mentioned the wrong payment methods available and you were so rude to slam the card machine again and again in front of me. YOU WERE SO RUDE THAT YOU MAKE ME WANTED TO SLAP YOU ON THE SPOT! If you are the boss reading this, PLEASE GET RID OF THIS STAFF!!!! She is definitely NOT for servicing. I've never felt so offended in my life that i would write a bad review here! THIS IS THE WORST EXPERIENCE EVER!!! DEFINITELY WONT RECOMMEND THIS SHOP AND WONT BE...

Ordered 3 drinks and 1 sundae. There’s a drink that they put the wrong sticker on the cup and wrote the name of drink with marker, but they forgot that I ordered it less sugar and ice. The drink is too sweet to consume. They're too kind to give me extra sweetness. But that kindness is a burden. It is sweeter than normal. Can’t even take another sip. Request for refund but got rejected as I received the drink. It is ridiculous. Seller make mistakes but buyer needs to pay for it. How is that logical? I rather you take the drink back and refund me. Worst experience, this branch always have long queue, staff who chit chat that slows down their service, making wrong orders, skip or forgot the order. Last visit to store, they missed out my order and after I asked where’s my drink, they ended up walking around telling each staff what happen and chat around then only make my drink. 40 mins for a drink, not worth it. The way they handle issue is horrible. They need better management skills. Mixue Kampar is a definitely NO to me. Continuous disappointment and no...

Very poor service, especially from the Malay lady cashier (with spec and not so slim). While I understand the high volume of customers and the resulting busyness, it's essential for cashiers to focus solely on their duties. There were three other staff members capable of handling drink preparation, rendering her shaking of the drinks unnecessary and pointless. We waited for 30 minutes to place our order while she only shook drinks. Furthermore, despite requesting less sugar, we received drinks with 100% sugar. This experience was terrible. Branch manager or top management of MiXue, please take note of...