My mum loved this place for a long time before the peanut candy became a huge craze. Perhaps if you're a fan of these kind of pastries, you'll like this place a lot but I'm indifferent about it.
This was my first time in a long time queuing for the peanut candy. I called the day before to prebook the biscuits (not candy) and they told me that I can collect at 10am. When I arrived at 9.50am, they told me one of the biscuits I wanted 咸蛋酥, won't be ready until 1pm (zzz). The peanut candy was also unavailable until 12.30pm so I thought, I'll come back again.
Called beforehand this time to ask if the biscuit is ready and they said yes. Went there and decided to queue for the peanut candy since my family likes it. The queue barely moved for the 40 minutes I was there. The only people who left were those in the shop that managed to buy and those who decided that the queue was too much.
I overheard the conversations of the staff and this was what I was unhappy about. They only make the peanut candy in batches. Today was 12.30pm to 2pm and only 2 big bags per every 15minutes. I wanted to know how many small bags are in the big bags so I could at least predict. They wouldn't give me an answer. Probably also a good marketing tactic because something you can't get always tastes better for some hey?
The 2 stars are definitely for the way they run the peanut candy queue. I have no comments on the biscuits. No doubt, they're good at what they do (making food). But an update to the people queueing outside doesn't...
Read moreNot good experience. I go on 3/9/2025, totally no peanut candy selling. They only selling moon cakes. We arrive at about 11.20am. Have to queue up as normal and the variety of moon cakes not prepare enough qty for customer. very dissapointed that both assorted nuts and assorted nuts with Hams was sold out as i wanted to buy for my parents. have to wait for another round which is about at 1.30pm-2pm. So we just take what they have. We buy total 11 pcs. So packing will be 8pcs pack in 2 boxes. Then 2pcs pack in a clear transparent box and then 1pc left I request them to pack in the transparent box for 2 one. Cos i will be travelling to penang then only back kl. I scare will be kemek. But the sales girl reluctant to give me the clear transparent box for 2 and only say if 1pc only can give you a plastic bag. Is company policy. What a company policy which totally not understanding at all. What a cost for a clear transparent box if i have spend rm 125 and you can't even give me a transparent box. Even if you do business, please get ready for a transparent box for 1pc moon cake instead of telling customer sorry for the left 1pc only can give you pack in a plastic bag. What kind of disappointment answer. Please prepare your own plastic case if you hv odd number or they ask you buy another 1more then i give you the plastic box.Customer service is not good. Then payment only cash. No credit card or touch and...
Read moreTHE WORST EVER!!!!! IT IS ALL ABOUT THEIR ATTITUDE AND NONSENSE IDEA. I arrive there by 9am and have been in queue for 3hours+. But when my turn, they told me the flavor of 五仁 and 金腿 was out of stock. We are understandable for out of stock when mid au festival is around the corner. BUT THE PROBLEM IS WE DONT KNOW IT IS OUT OF STOCK EARLIER, and have to wait until your turn then found out. I TOLD THEM TO WRITE A NOTE INFRONT OF THE DOOR SO THAT EVERY CUSTOMER CAN TAKE AWARE OF and can choose to leave or continue, BUT THEIR ATTITUDE IS DID TOLD RELA THERE!! CAN RELA TOLD THE 200 people ONE BY ONE????? WRITE A NOTE IS THE FASTEST WAY TO LET EVERYONE KNOW AND THE MOST EFFICIENCY WAY, But they say CAN'T!! WTH!!?? Everyone drives 3-4hours from johor kl all that and queue for 3hours plus, just to found out it is out of stock. I been there by9am, and they say afternoon have another batch but not sure when will arrive, and i need to take another hoursss of queue and have to be extremely good luck to buy their mooncake. LOL, and they didnt mention earlier it is out of stock, keep saying already told rela. So if rela didnt told any of the customer, are you gonna deduct their salaries? JUST WRITE A NOTE THERE SO THAT EVERY CUSTOMER CAN REALIZE IT. Never been so angry to a shop and their attitude. Just told all the customer earlier when it is out of stock, our time is time too....
Read more