Domino's Pizza Sri Gombak — Restaurant in Selayang Municipal Council

Dear Domino’s Management,

I am writing to formally express my dissatisfaction with the service I received at one of your retail outlets. During my visit, I was spoken to in a very rude and disrespectful manner by one of your staff members.

Unfortunately, I was unable to identify the individual involved, as none of the employees were wearing name tags. Has Domino’s changed its policy regarding employee identification? The absence of name tags raises concerns about accountability.

I had simply asked a question regarding the billing, and to my surprise, the staff member responded with foul and inappropriate language. My inquiry was polite and did not include any offensive or racially charged remarks. Despite the employee’s hostility, I remained calm and composed. In fact, I was the one who had to de-escalate the situation in order to continue the conversation. Am I the employee here?

This is not the first time I have encountered unprofessional behaviour at this particular store. I am genuinely disappointed that such conduct appears to be recurring.

I urge you to take this matter seriously and ensure that your staff are trained to treat customers with the respect and professionalism expected in a customer-facing role. I trust that appropriate action will be taken to address this issue and improve the overall...

The service was really disappointing. We placed our order at 7 PM and only received the pizza at 11 PM — and that was after we had to pay extra to hire our own runner to pick it up, because Domino’s didn’t deliver it as promised.

We called multiple times but got no answer. When we finally managed to speak to the receptionist, they suddenly said many items were out of stock — but no one informed us at all, even though I provided my contact number.

We waited for hours because the pizza was meant for a special occasion, but in the end, it was really disappointing. To make things worse, they even changed our order without permission — we received thin crust pizza when we never chose that option.

This is honestly my worst experience with Domino’s so far. I really hope Domino’s Sri Gombak improves their service. I’ve read other Google reviews and clearly, many other customers are facing the same issue.

Please take this seriously. I genuinely hope changes will be made. When I walked in to buy pizza before, everything was fine — so why is the online order...

Not deserve any star..My wife order food by app at 7.40pm (order number 236988) and until 8.58pm not arrive..At 9.00pm receive a call from rider that they not enough staff and they cannot send the food item as the raider are not cover the address given..May i know why the outlets still take the order if the rider cannot deliver to my home address?The best part when we ask where the order now, the rider telling us that the order was with him and ask us to take the order by ourself at the place that he can reach.My house was at Taman Batu Caves, your outlet at Taman Sri Gombak so my wife decide to meet at CIMB Sri Gombak..Im reaching at that area by motorcycle and call the raider..He was reach after first call and ask a very good question now.'Abang ada bawak plastik?What is your expectation brother? I already help you guys to pickup the food ourself and that question are coming first from your mouth?Not even an apologize..Such a bad service..Not recommended..No need to reply my review with the same answer that you give to others as...