Petit Cafe Chef Wan @ KLIA Terminal 1 — Restaurant in Sepang

I am disappointed with the recent experience my family and I had at your Cafe Chef Wan outlet located at KLIA. While I understand that circumstances may differ and my experience might be an isolated case, I feel it is crucial to bring to your attention the issues we faced during our visit. This feedback aims to help you improve the quality of service provided to your valued customers.

Table Cleanliness: Upon arrival, we were seated at a table that had not been cleared. Despite being seated at a highly visible table, it took approximately 15 minutes for the table to be cleaned. It seemed that another group, who arrived later, was given priority possibly due to their attire/appearance.

Order Processing and Wait Time: We placed our order at 9:06 pm, consisting of 4 Mi Rebus, 1 Laksa Johor, and 1 pasta dish for our young children to share. After 15 minutes, we received our drinks, followed by the Laksa Johor at 30 minutes, and the Mi Rebus at 40 minutes. It was disconcerting to observe that nearby tables, who ordered after us, received their food before us. This led me to believe that there might have been some confusion in the kitchen.

Missing Order: Our children's pasta, which was ordered alongside the other items, was not prepared. After 10 pm, I expressed my concern about their hunger, as they had not eaten dinner yet. The staff seemed to be unaware of the pasta order and said they need 15 minutes to prepare it once they realised their oversight.

Excuse for Delayed Service: The staff mentioned that the kitchen had just opened. However, considering our visit was after 9 pm, I found this explanation unconvincing. Furthermore, the airport location implies that customers are often in a hurry, and prompt service should be a priority.

Inefficient Counter Service: When I ordered a bottled juice from the display counter, it took an excessive amount of time for the staff to prepare it. They claimed to be following a sequence of orders, but this did not seem consistent with the food service timeline.

I am concerned about the negative impact that this experience may have on the reputation of Chef Wan (a national icon) and your establishment. I urge you to take the necessary steps to address these issues and ensure that future customers receive the quality service they deserve.

Despite these disappointments, I must acknowledge that the food we tried...

I recently dined at Chef Wan’s based on a recommendation to try the food. I must say, the food was excellent with superb flavors. I thoroughly enjoyed my meal.

However, my overall experience was quite disappointing due to an incident that occurred while I was waiting for my food. As I sat alone at my table waiting for the buzzer to ring, I noticed my food was ready. As I stood up to collect it, a staff member who wasn’t wearing a hijab, had her hair free but covered with a cap, behaved very rudely. She cursed loudly, using the word "puk*mak" in reference to my order. This same staff member also scolded one of her coworkers—a very nice and humble guy who was helping to clear the plates.

Her behavior was completely unacceptable and unprofessional. Not only did she treat me with disrespect, but she also demeaned her coworker in public. I confronted her, telling her not to talk to him like that, and received nothing but death stares from her for the rest of my visit. Her attitude was clearly inappropriate, especially with a young family present who could overhear her cursing.

Customer service skills are essential in this field, and her behavior gives a poor impression of the establishment. First impressions are crucial, and she failed to represent the company in a positive light. I work in the same industry and would never dream of cursing in front of my customers.

I noted the date and time of the incident: May 30th, 2024. She was the lady without a hijab. While she stood out for all the wrong reasons, I would like to compliment the other coworkers who were wonderful and professional.

I hope the management takes this feedback seriously. Such behavior should not be tolerated, and necessary actions should be taken to ensure all staff members uphold the standard of service expected...

Chef Wan is a well known celebrity chef and I had certain expectations when I chose to dine here. The menu is limited but well designed with good readability.

However I just bring up the most glaring issue I have with it. Granny Doris - Pink Lady was the name of the drink I ordered. And all I did was walk it to the table from the counter. And the drinks exploded in my hands the moment I unscrewed the cap. Exploded meaning it just sprayed everything from the built up pressure. I was really annoyed as I was flying and this episode ruined the shirt I was wearing on the plane. I reiterate. I did not shake the bottle. I just walked few steps to my table.

My opinion is they should warn me or at least open it up for me before serving it to me. We are not talking about going home to get a change of clothes. I am flying and have to wear this pink splattered shirt for the next many hours. This can't be the first time they are dealing with it. Because of that, it made my whole meal unenjoyable.

Nasi Kerabu Ayam Percik and Nasi Bukhari Lamb Kerutup were actually delicious with good flavours but sadly I wasn't in the state of mind to eat it, being preoccupied with thinking of how to mitigate the drink disaster to my uncomfortably colored and wet shirt.

In short, never ever open their bottled drinks yourself. Ask them to open and stand far far away. Unless you happen to have a change of clothes in...